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David "David" (Epsom, UK)

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Geemarc CL7400 Amplified Wireless Digital TV Headset. Also for PC, MP3, iPOD, HiFi- UK Version
Geemarc CL7400 Amplified Wireless Digital TV Headset. Also for PC, MP3, iPOD, HiFi- UK Version

5 of 6 people found the following review helpful
1.0 out of 5 stars Don't buy a Geemarc CL7400, 1 Feb. 2014
I bought one of these for my wife (Christmas, 2013) and it was February 2014 before we got it working. That required extensive technical help and assistance from people who really do know what they are doing and in the end it just decided to work, when it felt like it, for no apparent reason that anyone could figure out.

We're not elderly, we're quite tech savvy and fortunately have access to many people who are more so; but how any elderly person living alone is supposed to deal with this product is beyond me.

Quite apart from the difficulty of setting it up it is temperamental and the sound quality is affected by a light background hiss. Any one who is hard of hearing would find this potentially difficult.

When it sits on the charger (on a flat granite surface) the headset is a razor-blade's width off the surface, which means that unless it is absolutely perfectly set the ear pieces touch the surface and lift it off the electrical contact points.

It sort of balances precariously on the charger and doesn't 'clip' into place. I think it's supposed to look cool but in design, form should follow function and this design is functionally flawed. Hopeless for elderly people.

The slightest touch - even the breeze of someone walking close by, or the dog's tail wagging several feet away - can move it. The electrical contact is then lost and unless you happen to notice that the (small, awkwardly placed) charging light has gone out you'll find there's no charge when you come to use it.

This is ridiculous for a product which will have in its target market elderly people whose sight and other senses are weak. It's almost as if there was zero in-field testing before the product was launched - how can they regard this as acceptable? What on earth was going through the brand manager's mind when this design was approved?

I had to buy a cable for it because it would not work wirelessly, but it wouldn't work on the cable either.

It now works wirelessly, but not on the cable. Go figure.

Indeed, plugging the cable into the headset has the effect of switching off the headset, which is maddening.

Sometimes, by the way, it just decides that however much pressing you do, it will not switch itself on. In that event the only solution is to leave it for another day and hope it works then, which it might or might not do.

Plugging the transmitter into a 12 month old high-end Samsung TV will give you quite good sound, on a channel different to the one you are watching. We solved that by plugging it into the satellite box instead. If you don't have a satellite box I have no idea what you do.

Emailing the help desk is of no use - they ignore you (I wouldn't be surprised if they are inundated).

I came very close to returning it as being unfit for purpose and probably should have done so but that is so much hassle when you're busy. It now works after a fashion, and if it feels like working; we've settled for that - but we shouldn't have done.

The design is poor, the technology flawed. Something like this - particularly when part of the market will be elderly people - should work instantly, straight out of the box. That is an unrealistic expectation for this product.

I am very reluctant to leave bad reviews but it's difficult to see any redeeming features in this product and since the company didn't have the common courtesy to reply to my wife's email asking for help, we have no other means of registering dissatisfaction.
Comment Comments (2) | Permalink | Most recent comment: Sep 4, 2014 12:14 PM BST


Arizona Scenic Drives (Falcon Guides Scenic Driving)
Arizona Scenic Drives (Falcon Guides Scenic Driving)
by Stewart M. Green
Edition: Paperback

5.0 out of 5 stars If you're going to Arizona, buy this, 24 Oct. 2009
To get full benefit from this book you really need a four-wheel-drive vehicle which you can legally take off-road (Avis will rent you one but this is utterly, totally pointless since the rental agreement forbids off-road driving; can't see any point in that at all - particularly given the ridiculous premiums you pay for them. You need a specialist rental place and they are also expensive - plus we've heard unreliability tales which might give you pause to think when you're off-road in a lonely desert).

However, we had a Lincoln Town Car and never went off road; yet the book significantly enhanced our Arizona experience. When driving from place to place we looked up the most scenic route and it took us on beautiful roads off the interstates that we would never otherwise have found. Brilliant - and to us, worth many times the price.

If you have a 4-wheel drive which you can actually take off-road it would be phenomenal - except that to get between recommended drives you're going to have to spend many, many dreary hours on interstate highways driving something with the aerodynamics of a public toilet, the comfort of a stage coach (some US SUVs have archaic suspension technology) and (despite large engines) the highway performance of a golf cart. We even got a little fed up of the distances in a Town Car (rather like driving around in a large car-shaped marsh mellow). If you can handle the interstates in what will basically amount to a truck, tho, some of the off-road drives will clearly be mind-boggling.

If money and time are no object then use a saloon to do the distances and rent a four-wheel drive from specialist renters local to the drive you're doing - if there is one (only in major tourist areas).

But if you're going to Arizona for leisure reasons, get the book regardless. Even if you only do one route, it'll be worth it.


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