I had this product pre installed on a new Dell Laptop. Dell informed me it had 15 month protection, however McAwfull only gave me 30 days after registering the software. Attempting to get anything done via Dell or McAwfulls support site produced nothing. You can e-mail till the cows come home they just ignore you!
If both Dell and McAwfull don't respond to e-mails and don't provide any free telephone options to call them for assistence, there isn't much you can do. Over the years I've had endless problems with McAwfull, my advise is keep well clear
There are much better options, some are actually free!McAfee Internet Security 2010 - 3 User