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B. Kyles (UK)

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The C.R.M. Pocketbook (The Pocketbook)
The C.R.M. Pocketbook (The Pocketbook)
by David Alexander
Edition: Paperback

5.0 out of 5 stars Cracking planner for CRM, 21 Jun 2009
A great little reference for anyone planning a CRM implementation. Some interesting concepts that will assist anyone if developing work packages for a CRM programme.

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