5.0 out of 5 stars
No nonsense practical advice, 3 Jan. 2014
This book is a great tool to give you an overview of managing a hotel, from planning implementing and reviewing to helping you keep your promises to staff. It gives you practical advice on actions you can take to help your hotel (at whatever size) to excel. It is honest, uncomplicated and a really useful guide to the bigger picture of managing a hotel. It is an excellent book for those in a training position (like myself) to give great insight into topics that even experienced professionals would probably find useful. Cannot recommend this enough!