1 of 2 people found the following review helpful
3.0 out of 5 stars
Gets the job done, 21 Aug 2013
Overall this book is an effective and reasonable effort at covering the syllabus for the ITIL Foundation; indeed using this book alone I secured a strong pass when taking the exam. Whilst the book fulfils its purpose, it is let down in a couple of areas:
Firstly, there is some disappointing proof-reading. Acronyms are occasionally mistyped, or are introduced but with no explanation until several pages later. There was also an occasion where a question in the review section missed out the crucial word "not", and another where the wrong answer to a question was given.
Secondly, the writing comes across as a little soulless. An IT management syllabus was never going to be a thrilling read but it might have helped if more real life examples were given to help engage the reader. Sometimes when reading technical books the writer might acknowledge that the subject matter is a little dull; such an acknowledgement would have been very welcome here, but instead the authors simply ploughed on regardless.
To use ITIL terminology, the utility is there but the warranty is a little lacking!