0 of 1 people found the following review helpful
1.0 out of 5 stars
Confusing delivery system, 6 Jun 2014
I purchased my Breville toaster from Bright Sparks. Unfortunately the delivery company chosen by this retailer, DPD UK, has a confusing and unhelpful online tracking system that made me waste one day at home.
Here's the detailed story. Upon misdelivery on the first day (there's no clear option to leave with the neighbors), it automatically resent the package on the second day without notifying me. As I tried to have the package resent to me, their system cancelled the order, without notifying me. My tracking device said clearly "delivery today at 3.30 pm - 4.30 pm," but it never came. Thus, I spent the second day waiting at home for a package that made me believe it was coming, but that never did.