78 of 82 people found the following review helpful
1.0 out of 5 stars
Want to use it abroad after the update? Think twice, 12 Aug 2010
I was a bit puzzled by the reviews; the device seemed to tick all the boxes, although some comments were not so positive.
I planned a family trip driving from UK through France, Belgium, Germany, Austria, Hungary, Slovenia and to Italy and back, so the device was the ideal one.
I bought it. Nice.
I connected it to a computer for the map updates and the simple and effective interface worked very well.
Next day I loaded the car and was ready to leave, I switched it on and planned my trip.
I was doing an address search and surprise!!! All the Eastern European countries' maps disappeared.
Quickly called The TomTom customer service and I was told that the maps updates are 2.2Gb and the device has only 1.9Gb internal memory and when I used the automatic update all the maps have been replaced with a Western Europe one without getting any warning.
Be aware, as other reviewers pointed it out, no full map updates are possible on the device, ever!!, unless they can fit into the tiny internal memory. All the positive comments/feed back were by customers who perhaps never updated their device maps or done it a while ago.
The customer services help me to download two different EU maps (for free) as replacement but there are still few countries missing from the originally fitted map list.
TomTom is aware of the problem but not doing anything about it, actually the device is the best seller one and Amazon and major UK retailers are still selling it despite this incredible technical downfall.
What about fitting the device with a bigger internal memory like those used by competitors to accomplish the now new and useful real pictures navigation maps?
Is TomTom expecting the complete loss of business because of the free available Goggle maps and navigation therefore is no more investing in developing (properly) its own products?