5 of 5 people found the following review helpful
3.0 out of 5 stars
It's the service that counts, 15 Aug 2012
Bought a wifi back and remote from Chaos Surf Shop via Amazon. Tried to do the firmware update but got no-where for two days then suddenly the software recognised the camera and updated it. However, when I tried to update the wifi back I had no joy over a week. Numerous emails to GoPro just resulted in different explanations of how to load it (all of which I had already tried). Finally lost my patience when they suggested I call them direct in California (from UK) at my own expense.
Spoke to Chaos Surf Shop and said I wanted to return the item which I did. By return of post I got a new wifi back and remote - already set up. Took it out of the box, plugged it into my camera and now all works.
So, a big well done to Chaos for excellent customer support. GoPro - you could learn something from them...