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Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business)
Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business)
by Michael Heppell
Edition: Paperback
Price: £10.09

2 of 2 people found the following review helpful
5.0 out of 5 stars 5 STAR!!, 2 Nov. 2012
Verified Purchase(What is this?)
Excellent book, written in bite sized chunks so very easy to pick it up when you only have a few minutes to spare and not lose the thread of what is being said.


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