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Mr. F. Plancke (France)
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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld
Edition: Hardcover

5.0 out of 5 stars Everyone doing business should have read this, 14 Oct 2012
Verified Purchase(What is this?)
In a world where the heartbeat is quarterly and everything is about short term profit, this book manages to explain clearly how to build a sane and positive relationship with your customers, which is definitly the key of any long term success.


De'Longhi ICM2B 10-Cup Filter Coffee Maker
De'Longhi ICM2B 10-Cup Filter Coffee Maker

4.0 out of 5 stars Good product for a fair price, 6 Dec 2011
Verified Purchase(What is this?)
Everything is in the title: nothing amazing but it does the coffee as expected and the price is fair.
Quality of material and design is rather good. Something to add: Washable filter is in the package which is convenient for those that use it.


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