17 of 18 people found the following review helpful
5.0 out of 5 stars
ISO9001:2000 for small businesses, 7 Aug. 2002
Another excellent book from Ray Tricker- and an excellent resource for any small business undergoing transition from ISO9001:1994 to ISO9001:2000 or thinking about certification for the first time. It provides background information on the standard, an interpretation of each section which will give small businesses a head start on fulfilling the criteria, and the real gemstones 'Example Quality Manual' (which is also available on CD Rom) and 'Self Assessment Questionnaires'.
Excellent value and will save you hours of heartache and time.