30 of 30 people found the following review helpful
5.0 out of 5 stars
Reader new to the subject, 20 Nov 2002
Avoiding communication barriers, understanding different techniques of reflection and when to use them. How to be more assertive in ways that respect others and keep me healthy. I think I am very lucky to have found this book. It is improving the quality of my relationships and so changing my life.
I would like to find a video to present in groups I attend that would spark some interest in the comm skills described in this book. I so much want to open others' minds to what the book has to say.