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Mr George

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NERO 12 Platinum (PC)
NERO 12 Platinum (PC)

21 of 22 people found the following review helpful
1.0 out of 5 stars My Nero 12 Platinum experience, 22 Dec 2012
This review is from: NERO 12 Platinum (PC) (CD-ROM)
NERO 12 Platinum (PC)
I'd avoid this product and this company until further notice if I were you. This product promises so much and delivers so little. The company is not the Nero of old and in my opinion, their customer service response is totally unhelpful, arrogant, insensitive and fraudulent. There are better products and companies out there that are much more respectful of their customers. I purchased this product as a download. It came in several bits, each with its own installation file and serial number. Only one item installed: and on that, everything failed to work apart from the included bluray player. This works but with constant freezes and it will not play full screen. I'm running Windows 7 Pro on an ultra high spec PC with always up to the minute updates. I have just downloaded a trial version of a similar product by Cyberlink and the install was an effortless experience, though with a few similar spyware issues.

I contacted Nero who admitted the problems but flatly refuse to offer a refund. (full copy of the email and header available) Another gripe I have with this product is that no amount of clicking on the Nero 12 icon or the link in the start menu will work unless you enable scripts that undermine your computers security and your privacy. (I work in a leading edge, online security role) Such a shame that Nero, formerly one of the best products and companies out there has hit rock bottom. In my opinion, Nero 12 is spyware, spamware, bloatware and crapware all in one package. The company and its customer support is the worst I have ever dealt with, ever! Come on Nero, you use to be so much better than this, what has gone wrong? Abject fail

I have read the good reviews here with incredulity, and I wonder who are you guys really are.
Comment Comments (2) | Permalink | Most recent comment: Jan 25, 2013 7:47 PM GMT

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