2 of 3 people found the following review helpful
4.0 out of 5 stars
Amazing Product, Poor Samsung Support, 24 Jan 2013
Product = 5 stars *****
Price = 5 stars *****
Support = 1 star *
Reading Buddy's review was actually quite unnerving. The exact same same thing happened to me, product working, firmware update, power LED fault, no wifi or usb connection, then a brick! Checked the Samsung website but no support at all.
This is a real shame as the product itself is fantastic. In essence it works; it streams media files (including MKV, Mp4 and MP3) to a variety of devices connected to the same Wifi network. It allows my daughter to stream HD films to her Samsung Tab2 upstairs, my wife to stream home videos to our TV, in the living room and me stream TV shows to my Samsung S2 phone, in the kitchen (no maybe not all at the same time). There is little to no lag while streaming and the picture quality and sound is perfect. It will also stream DVDs over your Wifi network, which is an excellent function. It was easy to set up and is very easy to access.
I believe that within ten years we will all watch media over a Wifi network and as such I think this product is a bit ahead of it's time. You can achieve the same results with a DLNA network, via a wirless hardrive but my understanding is the process is complex and expensive. However as will all first generation technology there are some issues; It will only recognise a hardrive formatted in NTFS, as far as I can tell (this took me some time to work out). It doesn't like files over 4gb or so. It also sets up a temporary copy of your hardrive to process files more quickly and as such does not like it when you move files around on the hardrive. You may need to download additional media players from the Play store and remember just because the device will stream media to your TV, does not mean your TV will have the software to play it.
The biggest downside with this product is the Samsung support. The content on the webiste feels like it has been put together as part of a school project. The FAQ and instruction videos are useless and many of the links don't even work! Then the Samsung firmware bricked my device! If this was an Apple product you know the website content would be accessible and work properly and there would be instore support. However you also know that it would probably only run files from the itunes store and would cost around £400.
When I use the term 'support' I do not mean I need to go into an Apple store to ask how I adjust the screen brightness on my tablet. I mean that the website should be full of key information and well set up online forums should offer responses from Samsung techs. However as a company Samsung offer the best hardware on the market, at a price that consistently undercuts the competition, to consumers who can work out how to adjust the volume on their mobile phones themselves. The cost/hardware combination comes at a price. But as I have found Samsung products generally have no issues, this is all rarely a problem. In addition there are some fantastic online forums that offer peer support for their more popular tablets and phones.
It is a mark of how highly I rate this product that I will actually buy another one. When it worked I would recommend it to anyone. It really opens up a fantastic resource that has a real wow factor. I would however recommend to anyone that they DO NOT UPDATE THE FIRMWARE, it will ask you, just keep saying no. I will try this and hopefully will have no further issues, although this will be the last one I buy.