9 of 9 people found the following review helpful
5.0 out of 5 stars
Excellent., 14 Aug 2001
I have read this book around two years ago when I just entered customer service industry after graduation. This book is like a bible in the field of customer service. Iam not an avid reader as such, however, after going through this book, I understood the real meaning of customer service and its importance in the world market today.
The three golden rule mentioned in this book have been adopted by various companies in India which is emerging as one of the main centres for outsourcing customer service throughout the world.
This book has been written like a story. This book is specially for those who have just joined the customer service industry.