Length:: 2:32 Mins
Great or Poor is a book about Customer Service and Sales unlike any other.
In a nutshell it is a systematic approach to ensuring your Organisation, large or small, public or private delivers a consistent customer experience, keeps on improving it, and systematically uses it to build repeat sales, cross sales, up sales and referrals ... while at the same time reducing costs.
Most work on `customer service' is really just a list of `top tips', but we all know the Chinese Proverb: `You can take a horse to water but you can't make it drink': it is the same with `customer service'.
Every Organisation wants to deliver a consistent and improving customer experience, every Individual working there wants to have a good day and be successful, and every Customer wants to receive a great experience ... and `customer service' is all `common sense'.
So why is it so often so hard to deliver consistently?
This book answers this question, delivers a systematic answer to resolving it, and gives you a simple scoring system and approach to empower you and your people to build repeat sales, cross sales, up sales and referrals.
The 21st Century is truly the age of the empowered customer: not only is this approach very effective at building business and reducing costs, but also, as customers become more and more empowered, this approach to business will become critical for survival.
This book carries a 100% guarantee: if it doesn't bring you any benefits, just return it to us with a short covering note, and we'll refund your money.
Please note this material is licensable to train and develop your people, or to deliver as a consultant, but please don't use it without written consent and current paid licence, as we charge 10X the normal rate for unlicensed use. (Sorry, but that's the only way to retain it's integrity and raise money for ongoing development).