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Mr "guyarnold" (Exeter, United Kingdom)
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Lighten Up: Survival Skills for People Under Pressure
Lighten Up: Survival Skills for People Under Pressure
by C. W. Metcalf
Edition: Paperback
Price: 10.23

5.0 out of 5 stars Fantastic Book, 16 Aug 2012
Verified Purchase(What is this?)
The best stress 'management' (although you don't 'manage' stress, you take action to defeat it) in the world. I would recommend this book to anyone, not just for it's excellent tools, but for it's valuable life insights and quality of material. Fantastic book.Great or Poor: A Simple System to Deliver Excellent Customer Experiences


Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It
Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It
by Grant Leboff
Edition: Paperback
Price: 15.15

0 of 2 people found the following review helpful
5.0 out of 5 stars A must read book, 16 Aug 2012
Verified Purchase(What is this?)
Fantastic book: explains what's changed in the world, why it's changed and what to do about it. This book is equally interesting as a consumer as it is for a business. Very well researched and written. A definite 'must read' for anyone who wants to understand the world of the 21st century marketing better, and wants to be generally better informed. Great or Poor: A Simple System to Deliver Excellent Customer Experiences


America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
by Raul Pupo
Edition: Hardcover
Price: 23.03

5.0 out of 5 stars Very well researched: hugely valuable book, 2 July 2012
This is a phenomenally well researched and written book. Full of great information and insights. It's worth reading for the last paragraph alone! Raul paints a clear picture of why service excellence is so important for business survival in this age of the empowered customer. Very well worth reading.


The 3rd Alternative: Solving Life's Most Difficult Problems
The 3rd Alternative: Solving Life's Most Difficult Problems
by Stephen R. Covey
Edition: Hardcover
Price: 14.49

3 of 3 people found the following review helpful
5.0 out of 5 stars Beautifully clear, simple and powerful, 3 May 2012
Verified Purchase(What is this?)
This is a stunning book that takes your breath away.

whilst it's in fact just a much more in depth analysis (with GREAT examples) of Habits 4,5, and 6 of the 7 Habits, it puts it into a simple, powerful, easy to understand and apply format, and breaks it up into different situations.

If only we could get this taught in every school, workplace, and particularly to the unemployed and disempowered people in our society, our society would be a totally different place.

Buy it, read it, keep reading it, but it for your friends and colleagues and encourage them to do the same.

Looking forward to Sean Covey releasing a version for teenagers!


Great or Poor: A Simple System to Deliver Excellent Customer Experiences
Great or Poor: A Simple System to Deliver Excellent Customer Experiences
by Guy Rory Arnold
Edition: Paperback
Price: 14.99

5.0 out of 5 stars Author's Video, 3 Jan 2012
Verified Purchase(What is this?)
Length:: 2:32 Mins

Great or Poor is a book about Customer Service and Sales unlike any other.

In a nutshell it is a systematic approach to ensuring your Organisation, large or small, public or private delivers a consistent customer experience, keeps on improving it, and systematically uses it to build repeat sales, cross sales, up sales and referrals ... while at the same time reducing costs.

Most work on `customer service' is really just a list of `top tips', but we all know the Chinese Proverb: `You can take a horse to water but you can't make it drink': it is the same with `customer service'.

Every Organisation wants to deliver a consistent and improving customer experience, every Individual working there wants to have a good day and be successful, and every Customer wants to receive a great experience ... and `customer service' is all `common sense'.

So why is it so often so hard to deliver consistently?

This book answers this question, delivers a systematic answer to resolving it, and gives you a simple scoring system and approach to empower you and your people to build repeat sales, cross sales, up sales and referrals.

The 21st Century is truly the age of the empowered customer: not only is this approach very effective at building business and reducing costs, but also, as customers become more and more empowered, this approach to business will become critical for survival.

This book carries a 100% guarantee: if it doesn't bring you any benefits, just return it to us with a short covering note, and we'll refund your money.

Please note this material is licensable to train and develop your people, or to deliver as a consultant, but please don't use it without written consent and current paid licence, as we charge 10X the normal rate for unlicensed use. (Sorry, but that's the only way to retain it's integrity and raise money for ongoing development).


Flip It: How to Get the Best Out of Everything
Flip It: How to Get the Best Out of Everything
by Michael Heppell
Edition: Paperback
Price: 6.99

1 of 2 people found the following review helpful
5.0 out of 5 stars Simply Fab!, 16 Dec 2011
This book is one of those books EVERYONE should read. It should be given to every school leaver upon graduation. It's phenomenally good. Michael is a great writer: very powerful and engaging: buy his other books as well (5* service is also worth it's weight in gold). If you don't buy this and read it, then you're an idiot!


Flip it: How to Get the Best Out of Everything
Flip it: How to Get the Best Out of Everything
by Michael Heppell
Edition: Paperback

1 of 1 people found the following review helpful
5.0 out of 5 stars FAB!, 16 Sep 2010
Verified Purchase(What is this?)
Quite simply an inspirational book.

If you only read 1self help book, read this one!


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