3 of 3 people found the following review helpful
5.0 out of 5 stars
Practical advise, well presented, 18 Mar 2013
One of the hardest things, particularly as you get older, is to deal with your own frustrations before you deal with the job or person in front of you, and this book has helped me with many such situations. I was particularly impressed by the engaging way the book was written; it made the subjects easy to grasp and most scenarios will work in both the office and home environments. Many such books state the obvious at the beginning and then just repeat it all the way through; this one covers a wide range of situations, so it doesn't get repetitive.