5 of 5 people found the following review helpful
5.0 out of 5 stars
Amazing Amazon, 23 Oct 2011
I've never written a review before but recent events have prompted me to leave comments. I originally purchased this seat with the SICT panels on the side. I had checked the Britax fit finder and it was approved for the new car I was intending to buy, a VW TOURAN. There was a delay that meant I didn't not receive the car until over a month after I received the Britax Kid Fix SICT seat. However, on fitting , every time I closed the car door it banged into the SICT panel on the seat as it is very wide when fitted. The SICT panel remained touching the seat when the door was closed. Despite the seat manual advising the seat must not touch the door Britax advised me this was o.k . It was not o.k for me or my daughter ! It did not feel safe! Amazon were amazing, within 10 Minutes of me e mailing them to let them know the problem they had authorised a return free of charge and the next day the courier picked it up. I ordered the exact same seat for Amazon but without the SICT panels , it took two days only to arrive and we are very happy with it. Brilliant seat and brilliant service . If you are thinking of ordering it with SICT be aware it may not fit, the TOURAN is a seven seated so It is pretty huge !