0 of 2 people found the following review helpful
1.0 out of 5 stars
Decent product destroyed by careless delvery, 18 Oct 2013
The umbrella arrived outside the 1 week delivery period. It was bent and broken. The courier company was Hermes. The delivery person rang the bell, turned around and left before I could get to the door. The packaging was just a plastic bag so it was not surprising that it arrived bent and with a broken retainer ring for the spokes. BUT....
Amazon Customer Services were outstanding. Klief in the USA responded to my complaint immediatly,, dispathed a replacement umbrella with express delivery so that it arrived less than 24 hrs later and only 10 days late for Birthday