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Samsung S24A300H 23.6 inch Widescreen LED Monitor (MEGA DCR, 1920 x 1080 Full HD, 2ms, HDMI/VGA) - Gloss Black
Samsung S24A300H 23.6 inch Widescreen LED Monitor (MEGA DCR, 1920 x 1080 Full HD, 2ms, HDMI/VGA) - Gloss Black

2.0 out of 5 stars Disappointing, 8 April 2012
Verified Purchase(What is this?)
I have previously brought several Samsung products and been very satisfied. Sadly, the S24A300H is a let down due to poor quality control.

The actual monitors look good and have vibrant displays, but out of the three monitors I received, two had instances of stuck pixels. Not good enough in this day and age. I have a dual monitor set up and had to return one because the stuck pixel was almost in the centre of the screen. The replacement also has a stuck pixel but it is at the edge of the screen, so have decided not to return it.

This was also my first experience of a return, and while things were relatively straightforward from the Amazon end (though why multiple RMAs are produced is confusing), providing a posting label and even sending me a replacement straight away, the service from their courier, Yodel, was awful. I arranged to have the item collected on no less than three separate occasions, and each time the representative from Yodel just didn't show - no apology, no service. Trying to communicate via email form on their website was painful (no phone numbers that I could find). In the end I had to swallow it and return via the post office at additional expense. Not good!

If you really can't be doing with a stuck pixel - it is distracting and annoying, steer well clear of this product. It's a shame really, because otherwise it is great product. Sort it out Samsung!
Comment Comment (1) | Permalink | Most recent comment: May 4, 2012 10:25 PM BST


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