20 of 20 people found the following review helpful
5.0 out of 5 stars
An example says it all, 15 Oct. 2002
I wanted to know more about 9001 - I hoped to introduce a QMS to our company. This book covered all the stuff that you would expect, but 2 things really made it shine. 1. It reassured me that the emphasis is on using a quality system and not on getting a certification - you can use it and get the benefits better if you don't aim for certification. 2. It actually provided an example - bow down all you other books on quality systems! It is a simple exercise to bang on about what iso9001 want to do but different to actually implement it - I think that if you can't get an example, you never fully understand what they are talking about. Ray gives a complete example of a Quality system for you to adapt to your own org. Wonderfull. I wanted a clear example & didn't want a big academic rewrite of the manual - do you?