6 of 7 people found the following review helpful
3.0 out of 5 stars
Mixed feelings, 3 Aug. 2011
All in all the book is good, it contains a good introduction to what KPIs are, their importance and the differences between them, RIs, and simple PI's. It also has a good amount of information about how to develop and implement KPIs. This in itself fulfils the objective of the book, or at least you get what the title says. The reservations I have regarding this book are mainly related to two things:
1.- The author sells himself too much, he's always hinting at available templates and extra material on his website that you can get by paying extra money, granted some(but not much) of the material is free.
2.- The book is very focused on management and financial issues. I was personally hoping for something more oriented into manufacturing, process or general factory level Performance Indicators and Key Performance Indicators, so I couldn't get much from this book, at least not directly. Although it will perhaps help me develop some ideas about how to go about my needs.
In general I believe this is a good book if your a manager, CEO, or are in a position to lead a team that can help you develop and implement better KPIs. If you are just seeking better understanding of KPIs and are not a manager this is perhaps not the best book. Although it would provide a good general idea of the subject, it is mainly a list of steps, tips and many redundant comments drilling the same information into you over and over again.