5.0 out of 5 stars
This will be a classic, 2 April 2013
Milan Guenther provides a broad, deep and extremely well-thought through discussion of "enterprise design", the design process he developed with his colleagues at eda.c. His work truly lives up to the ambition (expressed in the book's sub-title) of "bridg[ing] the gap between business, technology and people". It is particularly valuable that Milan addresses the often messy realities many of us face working in and with large corporations.
The book eases into its subject by providing context at the beginning and then building up the framework in a thorough and methodical manner. On a few occasions I was unsure why the framework was constructed in the way it is (maybe even about to object to aspects of the framework), but these concerns evaporated after reading a few more pages.
To me, this book will be an important tool and asset in my future work. Along with "The elements of user experience", "The connected company", "Mapping the enterprise" and the "FruITion" / "RecrEAtion" / "DefrICtion" trilogy, "Intersection" will be part of my essential toolkit.
Also, see the book's website for an overview of the framework and a printable poster etc.
I initially read the Kindle edition, which suffers from typesetting problems (nonetheless, well worth reading). Morgan Kaufmann, you don't do this book justice and ought to do better. I also bought the hardcopy for use as a desk reference.