4 of 4 people found the following review helpful
1.0 out of 5 stars
Appalling customer service and product didn't help my fallen arches, 25 Nov 2011
I have fallen arches and these insoles provided no support. Further, I found them uncomfortable (stiff and plastic-y) and they slid around in my shoes/trainers/and boots. Other reviewers here seem to have had better experiences, so I guess the jury's out. Though I'm curious as to how anyone could find the stiff plastic to be "cushioning" (which was what I was expecting). Aside from that, what I can say with authority is that Oxyvita (the sellers) offered appalling customer service. After writing to them 4 times(it took 4 attempts to get a response to my specific query) asking them to confirm if they would accept the product back because of the discomfort and lack of support, and if they could refund the product that I had tried on, I finally got a response saying they had authorised the return and gave me a returns number. But upon sending the product back, their customer services rep telephoned me to say they couldn't refund the item that I had tried on. I tried telling them that their emails to me said the contrary - we emailed through Amazon so they're clearly visible and legit - but they would not listen. In the end, they agreed to a partial refund.