15 of 16 people found the following review helpful
4.0 out of 5 stars
Simple, practical advice on web page design, 21 Jun 2001
I liked vey much this book's approach to page design - the home page, designing navigation, "billboard design". The style of the book is entertaining and easy to read, andthe insights are important.
I, though, disagree with Krug's view on not having to use actual users; it seems that what he has in mind is the situation of having to find some very-expert users and he suggests to use any, not-that-expert users instead. While this MAY be sometimes a good choice, it definitely is a bad mistake to think that you can substitute the average beginner-user (to whom your site would be designed to) with the easily-available conmputer expert next door. In any case, you should consider the situation where your test user shows you that the site just does not work - it is too difficult. Hand at heart: do you believe him or do you think secretly, that your REAL users would survive the site?
Therefore, Id recommend this book for anyone as the SECOND web usability book, after the reader has gained some perspective on user testing elsewhere.
I've used the book as reference and material on some web usability design basic courses, and the feedback has been very positive: not just theories but an elegant model of the user at work and simple but powerful design guidelines.