10 of 13 people found the following review helpful
1.0 out of 5 stars
Review for TRESemme Salon Professional 2066U Ceramic Styler 230 Hair Straightener, 4 Jun 2013
I was really very satifsifed with this product.
Its price was really a bargain and the hair straightening results really good.
The product stopped working 32 days after the purchase. Amazon would not take it back because 30 days were over. For one month now I am trying to find out the process for returing this item which has 5 years guarantee and worked for one month. I have contacted Tresemme, after some time they answered and referred me to their distributor
Conair Group LTD. They provided a telephone number (for UK only, I live in Greece) and an address???? I found a contact e-mail after searching in their website, sent a polite e-mail asking for advice and got no answer what so ever. I resent an e-mail to Tresemma and I am still waiting for an answer (4 days after my e-mail). This is the worse experience I had so far with internet purchase and until now I really do not see any solution, but throw away the product with the 5 years guarantee and buy a new one, which is of course unacceptable for big and well know companies.