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Any Category > Books > Business, Finance & Law > Sales & Marketing > Customer Services (Updated hourly)
1.
Five Star Service, One Star Budget
Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred by Michael Heppell (Author)
4.7 out of 5 stars (10 customer reviews)
In stock

RRP: £9.99

Price: £5.96

You Save: £4.03 (40%)

26 used & new from £4.10

2.
Working with
Working with Microsoft Dynamics CRM 4.0 Book/CD Package (PRO-Developer) by Mike Snyder; Jim Steger (Sonoma Partners) (Author)
In stock

RRP: £40.08

Price: £21.52

You Save: £18.56 (46%)

33 used & new from £17.89

3.
The Trusted
The Trusted Advisor by David H. Maister (Author), Robert Galford (Author), Charles Green (Author)
4.4 out of 5 stars (5 customer reviews) | 1 customer discussion
In stock

RRP: £13.99

Price: £8.08

You Save: £5.91 (42%)

24 used & new from £6.39

4.
Raving Fans
Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager) by Kenneth H. Blanchard (Author), Sheldon Bowles (Author)
4.7 out of 5 stars (14 customer reviews)
In stock

RRP: £6.99

Price: £4.48

You Save: £2.51 (36%)

42 used & new from £0.12

5.
Programming Microsoft
Programming Microsoft Dynamics CRM 4.0 (PRO-Developer) by Jim Steger; Mike Snyder; Brad Bosak; Corey O'Brien; Philip Richardson (Sonoma Partners) (Author)
In stock

RRP: £47.49

Price: £26.12

You Save: £21.37 (45%)

37 used & new from £11.29

6.
The Lean
The Lean Toolbox for Service Systems by John Bicheno (Author)
5.0 out of 5 stars (2 customer reviews)
In stock

RRP: £12.95

Price: £10.29

You Save: £2.66 (21%)

16 used & new from £9.35

7.
Microsoft Dynamics
Microsoft Dynamics CRM 4 Integration Unleashed by Marc J. Wolenik (Author), Rajya Vardhan Bhaiya (Author)
Usually dispatched within 3 to 5 weeks

RRP: £43.99

Price: £23.84

You Save: £20.15 (46%)

15 used & new from £23.84

8.
Answering the Ultimate Question
Answering the Ultimate Question: How Net Promoter Can Transform Your Business by Richard Owen (Author), Laura L. Brooks PhD (Author)
4.0 out of 5 stars (1 customer review)
In stock

RRP: £19.99

Price: £12.96

You Save: £7.03 (35%)

39 used & new from £11.64

9.
The Ultimate Question
The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld (Author)
4.2 out of 5 stars (4 customer reviews)
In stock

RRP: £19.99

Price: £12.86

You Save: £7.13 (36%)

44 used & new from £10.94

10.
CustomerCentric Selling
CustomerCentric Selling by Michael T. Bosworth (Author), John R. Holland (Author)
5.0 out of 5 stars (1 customer review)
In stock

RRP: £19.99

Price: £12.62

You Save: £7.37 (37%)

37 used & new from £4.30

11.
Customer Service
Customer Service for Dummies by Karen Leland (Author), Keith Bailey (Author)
4.6 out of 5 stars (8 customer reviews)
In stock

RRP: £14.99

Price: £8.97

You Save: £6.02 (40%)

40 used & new from £5.87

12.
Perfect Phrases for Customer Service
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) by Robert Bacal (Author)
2.5 out of 5 stars (4 customer reviews)
In stock

RRP: £5.99

Price: £3.67

You Save: £2.32 (39%)

33 used & new from £2.09

13.
The Big Book of Customer Service Training Games
The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees by Peggy Carlaw (Author), Vasudha K. Deming (Author)
4.2 out of 5 stars (6 customer reviews)
In stock

RRP: £12.99

Price: £7.27

You Save: £5.72 (44%)

27 used & new from £5.87

14.
100 Tips for Hoteliers
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do by Peter J Venison (Author)
4.0 out of 5 stars (2 customer reviews)
In stock

RRP: £9.68

Price: £8.17

You Save: £1.51 (16%)

17 used & new from £6.87

15.
Microsoft Dynamics
Microsoft Dynamics CRM 4.0 Unleashed by Marc J. Wolenik (Author), Damian Sinay (Author)
In stock

RRP: £42.99

Price: £21.49

You Save: £21.50 (50%)

43 used & new from £18.44

16.
The Discipline of Market Leaders
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy (Author), Fred Wiersema (Author)
4.5 out of 5 stars (12 customer reviews)
In stock

RRP: £8.99

Price: £5.99

You Save: £3.00 (33%)

60 used & new from £0.29

17.
Service Orient or Be Doomed!
Service Orient or Be Doomed!: How Service Orientation Will Change Your Business by Jason Bloomberg (Author), Ronald Schmelzer (Author)
In stock

RRP: £25.99

Price: £22.09

You Save: £3.90 (15%)

32 used & new from £11.99

18.
Shared Services in Local Government
Shared Services in Local Government: Improving Service Delivery by Ray Tomkinson (Author)
In stock

RRP: £65.00

Price: £61.75

You Save: £3.25 (5%)

13 used & new from £49.99

19.
Salesforcecom for
Salesforce.com for Dummies by Tom Wong (Author), Liz Kao (Author)
In stock

RRP: £15.99

Price: £9.58

You Save: £6.41 (40%)

47 used & new from £7.58

20.
Microsoft Dynamics
Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step) by Jim Steger, Kara O'Brien, and Brendan Landers Mike Snyder (Author)
4.0 out of 5 stars (1 customer review)
In stock

RRP: £24.35

Price: £13.45

You Save: £10.90 (45%)

44 used & new from £6.39

21.
Little Red Book of Sales Answers
Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money by Jeffrey Gitomer (Author)
4.5 out of 5 stars (4 customer reviews)
In stock

RRP: £11.99

Price: £7.19

You Save: £4.80 (40%)

54 used & new from £2.54

22.
Customer Genius
Customer Genius by Peter Fisk (Author)
5.0 out of 5 stars (1 customer review)
In stock

RRP: £14.99

Price: £8.99

You Save: £6.00 (40%)

39 used & new from £4.75

23.
SNVQ 3
S/NVQ 3 Customer Service Candidate Handbook (S/NVQ Customer Services) by Ms Sally Bradley (Author), Ms Lesley Hebron (Author), Mr Allan Woods (Author)
4.0 out of 5 stars (1 customer review)
In stock

RRP: £22.99

Price: £20.52

You Save: £2.47 (11%)

16 used & new from £17.33

24.
Delighting Your Customers
Delighting Your Customers: Delivering Excellent Customer Service Without Breaking the Bank (Business on a Shoestring) by Avril Owton (Author)
In stock

RRP: £8.99

Price: £5.73

You Save: £3.26 (36%)

35 used & new from £0.63

25.
Customer Loyalty
Customer Loyalty: A Guide for Time Travellers by Sionade Robinson (Author), Lyn Etherington (Author)
In stock

RRP: £27.50

Price: £26.13

You Save: £1.37 (5%)

14 used & new from £5.04

1-25  26-50  51-75  76-100

These lists, updated hourly, contain bestselling items.


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