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Frequently Asked Questions
Q. Are all your products in stock.
A. Yes all advertised items are in stock and ready for despatch.
Q. How long before my order will be delivered.
A. We aim to ship next working days however once orders have left our hands we have no further control on delivery time.
Q. What if my order does not arrive.
A. Athough all orders should reach you within 5 working days we have no control over the Royal Mail or other carriers and ask that you allow 10 working days before declaring none delivery.
Q. What if my order does not arrive after 10 working days.
A. Please then contact us all orders are covered against loss or damage whilst in transit and we will replace subject to stock levels or refund whichever the customer requires
Q. What if the item I ordered is not what I expected.
A. Please contact us and we will arrange return however there is a 10% restocking fee and we are unable to return any postage charges.
Q. What if the item is faulty.
A. Please contact us within 5 working days and we we arrange return of any faulty goods. We will then replace subject to stock availability or offer full refund including postage.
Those Special Moments - Details
- Store front:www.amazon.co.uk/shops/A3TKE3B6I7E2Y8
For questions regarding products, order delivery, or returns, please contact Those Special Moments Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Those Special Moments
We are dedicated in supplying top brand names at very competitive prices direct to your door. Orders are shipped by Royal Mail. All orders are covered against loss or damage while in transit.
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We do not charge any additional shipping charges however if expedited delivery is required there is a standard charge of £9.00
Expedited orders received before 2pm will be despatched same day by Royal Mail Next Day Delivery B4 1pm and will require a signature upon arrival.
Listed below are delivery details for Those Special Moments, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £0.00 £0.00 per Weight (kgs) £0.00 £0.00 per Shipment £0.00 £9.50 UK - Mainland Street PO Box ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- UK, BF Addresses ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Europe Zone 1 ETA 3 - 7 days --- per Item £1.50 --- per Weight (kgs) £0.00 --- per Shipment £8.00 --- Europe Zone 2 ETA 3 - 7 days --- per Item £1.50 --- per Weight (kgs) £0.00 --- per Shipment £6.00 --- Europe Zone 3 ETA 8 - 12 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £8.00 --- North America ETA 6 - 10 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £12.00 --- Japan ETA 6 - 10 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £15.00 --- Australia and Far East Asia ETA 8 - 12 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £15.00 --- M@ UK - Rest of World (ROW) ETA 8 - 12 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £15.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We will endevour to ship all orders by next working day by Royal Mail.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
We will never pass on your details to a third party.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Those Special Moments to get information about any additional policies that may apply:
Contact this seller Phone: 07549115822
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.