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Frequently Asked Questions
HOW TO CHOOSE YOUR OEKO-TEX YOGA MAT
We currently stock 4 types of non-slip oeko-tex sticky yoga mats. The Ampio Yoga Mat is 80cm wide and is 4.5mm thick. The Classic Yoga Mats are 60cm wide and 4.5mm thick. The Travel Yoga Mats are 60cm wide and 2.5mm thick.
- A good mat will improve your yoga practice, an inferior mat will hinder it
- Will your mat last long enough and withstand repeated washing?
- Will the mat grip the floor and stop my feet from slipping?
- Will my mat wear in and improve with use?
Most people choose either a Ampio or Classic Yoga Mat (4.5mm thick) since they offer a good balance of cushioning and excellent grip whilst remaining easy to roll up, carry and wash. If you require an even thicker mat with maximum cushioning and support for knees, elbows, hip bones, spine and backs with excellent grip or are an Ashtanga, Power Yoga or
Travel Yoga Mats are slightly thinner, good for feeling the firmness and stability of the floor in standing postures. The Travel Mat can be folded to give extra padding if required and weigh less for taking away on holiday or just for the weekend
WEARING IN YOUR YOGA MAT
At first you may find that the mat is a little slippery. This is due to the manufacturer's surface 'finish' on all mats. It soon wears off. You may want to wash your mat to speed up the process to wear your mat in.
CLEANING YOUR YOGA MAT
All the Ruth White Yoga Mats (except the Ultra Black Mat) are machine washable at a low temperature (no more than 30°C) using a very small amount of washing detergent or you can wipe them down with a damp cloth. DO NOT tumble dry or put on a radiator to dry off. Allow lots of time to air dry and avoid folding or using your mat until it is completely dry, as this may shorten its life.
CARRYING & STORING YOUR MAT
We supply bags to suit all storage requirements and a yoga harness for over the shoulder carrying and keeping the mat rolled when stored.
Detailed Seller Information
- Business Name: Ruth White Yoga Products Ltd
- Business Type: Sports and Wellbeing Products Distributor
- Trade Register Number: 04728823
- VAT Number: GB903882908
- Phone number: 07769207880
- Business Address:
- PO Box 6854
- RG24 4QQ
Ruth White Yoga Products - Details
- Store front:www.amazon.co.uk/shops/A34SN3AI9HIB1Y
For questions regarding products, order delivery, or returns, please contact Ruth White Yoga Products Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Ruth White Yoga Products
Ruth White Yoga Products is a family business and was one of the first UK suppliers of the non-slip sticky Yoga Mat in 1981. Our products have been the choice of many leading yoga institutes, clubs, schools, councils, teachers and students for many years.
We are now based in Basingstoke Hampshire and sell a large selection of Yoga Equipment and Yoga Props. We are open Monday - Friday from 9.30 a.m. - 5.30 p.m.. We offer Wholesale and Teacher Discounts and also run a FREE online listing service for Yoga Teachers and Students for Local Yoga Classes, so please contact us for details.
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STANDARD DELIVERY SERVICE
Flat rate fee of £3.00 and £1.00 for every extra 1kg.
NOTE. All Ruth White Yoga Products carrier deliveries require a signature so please ensure that someone can sign for your delivery at the given delivery address. Carrier companies will not leave your parcel unsigned for. Royal Mail deliveries on this service do not need a signature.
NO carrier service is 100% guaranteed.
EXPEDITED DELIVERY SERVICE
We offer an Expedited service for UK Mainland Only. This service will only run on Monday - Friday with either the Royal Mail or a Carrier Company. Unfortunately we cannot offer this service for deliveries on Saturday or Sunday. We can offer this service to other areas of the UK, but you will need to contact us on 07769 207880or email us at: firstname.lastname@example.org for details and costs.
The Flat rate fee for the Expedited Service is £6.50 and £1.50 for every extra 1kg.
Listed below are delivery details for Ruth White Yoga Products, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £0.00 per Weight (kgs) £1.00 per Shipment £2.75 UK, BF Addresses ETA 3 - 5 days per Item £0.00 per Weight (kgs) £1.50 per Shipment £4.00 Europe Zone 1 ETA 3 - 7 days per Item £0.00 per Weight (kgs) £5.00 per Shipment £9.00 Europe Zone 2 ETA 3 - 7 days per Item £0.00 per Weight (kgs) £5.00 per Shipment £10.00 Europe Zone 3 ETA 8 - 12 days per Item £0.00 per Weight (kgs) £5.00 per Shipment £20.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Orders received by 1.00.p.m will be processed and ready for dispatch the following working day, subject to stock availability. Orders received after 1.00 p.m.on a Friday will be ready for dispatch the following Monday (if there is a national holiday in England the order will be processed and ready for dispatch the next working day), subject to stock availability, this includes Expedited Items. Goods are sent using the 2nd Class Service with the Royal Mail for light items. For most Yoga Mats and heavier goods we use various carrier services.
All the Extra Long Yoga Mats (200cm, 220cm, 240cm and 260cm Mats) and Kids Mats (140cm) will be delivered in 5 working days, as they have to be specially cut .
We are closed for all UK Bank/Public Holidays. Any orders placed over the Bank Holiday Weekend will be despatched on the Tuesday after the Bank Holiday weekend. If you have any queries you can leave a message on our answering machine or email us.
Aberdeen - AB30-31, AB33-38, AB41 6-8, AB41 9, AB42, AB43 6-8, AB43 9, AB44-45, AB51-56, AB63
Dundee - DD8-11
Falkirk - FK8 3, FK16-17, FK21
Holy Island - TD15 2
Perth - PH10-11, PH13-14
The following postcodes will also take 5 days to deliver and may cost extra:
Inverness - IV1-36, IV40, IV52-54
Isle of Arran - DD8-10
Isle of Canna - PH44
Isle of Coll - PA78
Isle of Colonsay - PA61
Isle of Cumbrae - KA27-28
Isle of Eigg - PH42
Isle of Jura - PA60
Isle of man - IM
Isle of Rhum - PH43
Isle of Skye - IV41-49, IV51, IV55-56
Jersey and Guernsey (Channel Islands)
Wick & Thurso - KW1-3, KW5-14
Orkney - KW15-17
Paisley - PA20-49, PA60-78
Perth - PH17-26, PH30-44, PH49-50
Shetland Isles - ZE1- 3
Western Isles - HS1-9
If you would like a delivery cost for overseas, please do not hesitate to email us with the details of the multiple products (name, colour, size, number required) and the exact delivery details (full name, address, country, post/zip code and telephone number). We will get back to you with a delivery cost asap.
If you have any questions or queries, can't find what you are looking for or would like us to offer a product that isn't shown on this site please let us know. Our staff may be able to source additional products upon request.
Ruth White Yoga Products Ltd
PO Box 6854
Hampshire RG24 4QQ
Tel: +44 (0)7769 207880
Fax: +44 (0)800 242 5139
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
The confidentiality of any communication between us is of utmost importance.
We are registered under The Data Protection Act 1998 (DPA) and comply with the Act in all our dealings with your personal data.
From time to time we may use aggregate information and statistics for the purposes of monitoring Website usage in order to help us develop the Website and our services. These statistics will not include information that can identify an individual.
We do not share personal information with third parties or use the information provided for any other purposes.
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors) and sending out our catalogue. We will not pass on your personal details to any other organisation or use your details for other purposes without asking your consent first. To have your Name and Address details removed from our mailing list, please email us.
DISCLAIMER AND COPYRIGHT
The information contained in Our Website is provided for general information purposes only and does not constitute legal or other professional advice in relation to any particular situation. We would be pleased to advise on any specific legal issue or problem.
Ruth White Yoga Products Ltd will take every reasonable step to ensure the accuracy of Our Website. However, we accept no responsibility for any loss or damage, howsoever arising, whether directly or indirectly, out of or in connection with the use of, or from reliance on information contained in, Our Website.
Our Website contains links to other websites, which are not under Ruth White Yoga Products Ltd's control. Ruth White Yoga Products Ltd accepts no responsibility for the contents of any linked Website or any link in a linked Website. The inclusion of a such links on Our Website does not imply an endorsement of that Website by Ruth White Yoga Products Ltd.
The contents of these pages are Copyright Ruth White Yoga Products Ltd. The reproduction, permanent storage, or retransmission of the contents of Our Website is prohibited without the prior written agreement of Ruth White Yoga Products Ltd, save that users may gain access to and download and store the contents of these pages on a temporary basis for viewing purposes only.
All Images on the Ruth White Yoga Products Ltd website are protected by United Kingdom and international copyright laws and treaties. Ruth White Yoga Products Ltd and/or the various artists and photographers who provide content and/or Images to Ruth White Yoga Products Ltd own all rights, including the copyrights in and to the Images.
Any dispute which may arise in relation to Our Website will be subject to the English law and to the jurisdiction of the English courts.
Ruth White Yoga Products Ltd and its directors and employees make no claim as to the benefits arising from the use of yoga, in all its forms. Staff can only offer advice on products and in no way should this be a substitute for instruction.
Products bought from Ruth White Yoga Products Ltd are used entirely at your own risk. Yoga is not a medical therapy and we advise that you always consult a qualified medical practitioner before undertaking yoga for its perceived benefits. Ruth White Yoga Products Ltd cannot be held responsible for consequential loses caused by the use of any of the products it supplies howsoever arising. Any person using equipment bought from Ruth White Yoga Products Ltd. is personally responsible for learning the correct techniques involved, assumes all risks and accepts responsibility for any damages or injuries of any kind, including death.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Ruth White Yoga Products to get information about any additional policies that may apply:
Contact this seller Phone: 07769207880
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.