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4.6 stars over the past 12 months
4.6 stars over the past 12 months (2,196 ratings)

Detailed Seller Information

  • Business Name: Betterware Limited
  • Business Type: Limited
  • Trade Register Number: 07962214
  • VAT Number: GB129467487
  • Phone number: 01216932667
  • Business Address:
    • Betterware Limited
    • Birmingham
    • West Midlands
    • B35 6LJ
    • GB

Betterware - Details

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    About Betterware

    Betterware is one of the UK's most successful home shopping companies, and in 2008 we are celebrating our 80th birthday. Although we are best known for our extensive Homeware and Housecare cleaning products, our range has grown over the years in response to our customers' needs, and now includes gifts, personal care and beauty, as well as outdoor products.
    From our humble roots in East London in the 1920's, Betterware has gone from strength to strength and has evolved into the progressive market leading company you see today. Building on the reputation of our core kitchenware and cleaning products, Betterware now offers a wide range of contemporary, creative and problem solving homeware products. It's safe to say that very few people have ever picked up a Betterware catalogue without exclaiming "That's a good idea, I must get one of those!"
    With a team of circa 5,000 Distributors around the country and 200 head office and warehouse staff, we operate from our own purpose built office and warehousing complex in the Midlands, handling around 5 million customer orders every year.
    Customers can order products through our network of Distributors, Territory Sales Agents, by post, over the phone to our call centre in Birmingham and online.
    Betterware is a member of the Direct Selling Association which promotes the highest standards of trading and consumer practice and protection. Any customer wishing to receive a copy of the DSA leaflet "Shopping at Home" or a full DSA code of practice should contact their local Betterware representative or write to us at our Betterware head office address.

    For information about joining our growing team of self-employed sales agents please call 0121 693 2671, quoting reference "Amazon".

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    Betterware Delivery Rates

    Betterware is committed to keeping its delivery charges as low as possible for customers. We do not make a profit from delivery, offering our customers discounted rates the more they spend. Any charge is reflective of the costs of delivery incurred by Betterware.

    A variable delivery charge will automatically be added to your order value, depending upon the total value of the goods you select and where they are to be delivered to, in accordance with the following table:

    Destination

    Del. Charge for Orders < £34.99

    Del. Charge for Orders £35 and over

    Del. Working Days


    UK Mainland


    £3.95


    FREE


    5

    Other UK (IOW, NI, Scottish Isles, Channel Isles, Isle of Man)


    £7.95


    FREE


    5


    Listed below are delivery details for Betterware, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £3.95
    £10.01 to Up £0.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £3.95
    £10.01 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Betterware Dispatch Policies

    No matter how much you order, we'll deliver it all within 5 working days to any mainland UK destination and within 5 working days for UK offshore destinations.

    If the goods value of your order is over £35, delivery will be FREE as well!!

    If you are not in when we attempt to delivery your order, if possible it will be left somewhere safe or with a neighbour and a card will be left informing you of this. On some larger-value orders we will require a signature upon delivery and we may seek to obtain this from a neighbour if you are not available. 

    Sorry but we are not able to deliver to BFPO addresses - if you specify a BFPO address, we may have to cancel and refund your order unless we can arrange an alternative delivery method or address.

    Unless otherwise stated, our orders are delivered from Betterware by our preferred carrier, DHL.  Some items may be delivered direct to you by our supplier.

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    Betterware Tax Information

    All the prices we quote for products and delivery are fully inclusive of VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Betterware with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Betterware's Privacy Policy.

    Betterware's Privacy Policy

    At Betterware we take your privacy and security seriously. We are registered under the Data Protection Act – registration number Z7463660. We will use your data (including name, address, telephone number, email address and credit card details) to process your order(s) and for accounting and record keeping purposes.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    If for any reason your delivery should not arrive within the promised timeframe, please contact our Customer Services Team, quoting your order number and date the order was placed.
    We do ask for you to wait until the promised timeframe has elapsed before contacting us because it is rare that we do not deliver on time.
    Telephone:
    0121 693 2667
    Email: webcsd@betterware.co.uk

    At Betterware we are confident you will enjoy the quality of our products, so we offer all our customers a 28 day 'no quibble' money-back guarantee provided you return all the products unused and with original packaging.
    You will not be charged for the return of these products but we do not refund the original delivery charge unless the products are damaged or faulty on arrival at your specified delivery address.
    Under Distance Selling Regulations, you are entitled to return products at any time up to 7 working days after the day of delivery. Our money-back guarantee goes beyond this cooling off period to protect your interests and does not affect your statutory rights.


    If for any reason our products fail to perform satisfactorily within 12 months of purchase, you will be offered the choice of a full refund or a replacement product. Please retain your original sales advice document supplied with the goods.
    For details of how goods may be returned please call Customer Services on 0121 693 2667 or email them at webcsd@betterware.co.uk

    Contact this seller Phone: 01216932667

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.