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Frequently Asked Questions
1.) Is this a brand new phone?
All the phones we sell are brand new, boxed and guaranteed with a Customer Care team to help in the event of a problem; unless it is stated in our listings that it is refurbished. The seal on the box is normally broken to apply the network settings, but this does not affect your guarantee.
2.) What's included in the box?
Every phone comes with a battery, manual and mains charger - the manufacturers change the extra contents frequently.
3.) I ordered a refurbished phone, what guarantees do I have?
All refurbished phones are entitled to a 14-day money back guarantee. Please get in contact with us through Amazon, so we can help you quickly and resolve any issues.
Will you accept any offers or exchange for my old phone?
No, we set the prices as low as possible, and we don't accept exchanges.
4.) When can I expect delivery of my item?
All items, except high value items are dispatched within 24 hours of your payment clearing. (Excluding Weekends & Bank Holidays).
For high value items such as mobile phones, iPods & game consoles we impose a 5-7 day clearing period for payment verification (Excluding Weekends & Bank Holidays). Due to a large number of fraudulent transactions (third-party hacks into Amazon & PayPal accounts) received by our company in the past we implemented this policy as a safety net to catch any such fraudulent transactions. We apologize for any inconvenience this may cause you but safety and security is our first priority.
Please check the listings for specifics. We dispatch by Royal Mail First Class Service; UK customers in most instances can expect delivery in 1 to 2 working days, but Royal Mail does not guarantee this. Non-UK customers can expect delivery within 2 to 10 working days, but again this is not guaranteed.
5.) I received faulty or wrong item, what shall I do?
We apologise in advance if this happens. Prior to any return please get in contact with us through Amazon, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48-hour turnaround Monday to Friday. Please note that the buyer pays the cost of return postage in any instance, and you are responsible for ensuring we receive the item back prior to a refund or exchange.
6.) I would like a refund, how do I go about this?
A full refund on the purchase price of the item will be provided if the item is returned within 7 working days of receipt, and in its original condition. Prior to any return please get in contact with us through Amazon, and we will provide you with the information you require to return the item. All returns are processed within 5 working days of receipt.
7.) Why is the cost of P&P more than the cost of a stamp?
Our costs include delivery charges, packaging, and handling charges. To avoid any disappointment please do not bid on our items if you feel unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.
8.) The Recorded Delivery & International Signed for Tracking Numbers are not working?
Items that are sent by Royal Mail Recorded Delivery or Royal Mail International Signed For service are only traceable upon delivery. Upon issuing of a Tracking number to you; your item is in the hands of the postal service. These are the terms and conditions of these services. Ecell has no control over this. Please allow 18 days prior to making any contact with us regarding non-receipt. Note – Please also check the postal address you supplied on the PayPal transaction receipt.
Detailed Seller Information
- VAT Number: GB864395193
eCell - Details
- Store front:www.amazon.co.uk/shops/A3NYXP6DUI6S3E
For questions regarding products, order delivery, or returns, please contact eCell Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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eCell has grown to be one of the largest and most professional online sellers in the world. From our distribution centre in the UK we service over 300,000 customers annually with the overwhelming majority voting us a 5 star seller.
eCell brings the best and the biggest brands for your digital lifestyle. From the latest SIM free factory unlocked mobile phones from the likes of Apple, Nokia, Sony Ericsson, Samsung, LG, HTC & Motorola, through to top brand accessories for your mobile phones, notebooks, digital cameras, iPod, Xbox, Wii, PS3, PSP & DS Lite. We have it.
At eCell, we believe that you deserve the best products, the best customer service and value for money. A large part of our product range is designed in the UK by our in house design teams and manufactured in our partner factories in China, and Hong Kong. Allowing us to ensure great quality, design and exceptional value for money. We also have a dedicated team of purchasers in our offices in the UK, China & Hong Kong, that are experts in their fields, sourcing new products daily to ensure that we are first to market for both innovative and new products and accessories.
eCell assures that you are purchasing great value, excellent quality items, safe and secure in the knowledge that many hundreds of thousands of other Amazon members have happily done so before you.
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eCell Delivery Rates
Listed below are delivery details for eCell, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 UK - Mainland Street PO Box ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 UK, BF Addresses ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 Europe Zone 1 ETA 3 - 7 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 Europe Zone 2 ETA 3 - 7 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 Europe Zone 3 ETA 8 - 12 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 North America ETA 6 - 10 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 Japan ETA 6 - 10 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 Australia and Far East Asia ETA 8 - 12 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 M@ UK - Rest of World (ROW) ETA 8 - 12 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
All items are in stock and are despatched to you within 24 hours of your payment being received. Please note that items purchased on weekends and Bank Holidays are despatched the next working day.
UK Delivery – Royal Mail – normally 1 - 3 working days, but not guaranteed.
We will only send replacement items once Royal Mail confirms that the item is lost. This will be 7 business days from date of dispatch. Please contact our customer service team via eBay through chat, email or phone if your item is lost after the 7 business days. We cannot be held responsible for delays caused by Royal Mail, your local postal service or by International Customs Inspections.
Europe & Ireland – Royal Mail Airmail – normally 2 – 5 working days, but not guaranteed.
We will only send replacement items once Royal Mail confirms the item is lost. This will be 14 business days from date of dispatch. Please contact our customer service team via eBay if your item is lost after the 14 business days. We cannot be held responsible for delays caused by Royal Mail, your local postal service or by International Customs Inspections.
USA, Canada & Rest of the World - Royal Mail Airmail – normally 10 – 26 working days, but not guaranteed.
We will only send replacement items once Royal Mail confirms the item is lost. This will be 30 days from date of payment. Please contact our customer service team via Amazon messaging service if your item is lost after the 30 day period. We cannot be held responsible for delays caused by Royal Mail, your local postal service or by International Customs Inspections.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
eCell values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact eCell to get information about any additional policies that may apply:
Contact this seller Phone: 08712000499
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.