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4.8 stars over the past 12 months (5,900 ratings)

Frequently Asked Questions

Is Vetmedsdirect.co.uk a legal website.

 

Yes. We are registered with the Royal College of Veterinary Surgeons and inspected by the Veterinary Medicines Directorate

 

Do I need a prescription to purchase the products Vetmedsdirect.co.uk has on its website?

Only on the pharmacy items, most of the products we carry are over-the-counter medications and they do not require a prescription. If it says "prescription required" in the description, your need to get a prescription from your vet and send it to us . Always ask your vet for a repeat prescription if your pet is on long term medication.

 

Do I need a vet to prescribe the products Vetmedsdirect.co.uk sells?

Only on the pharmacy items, for which you will need a prescription, your Vet may charge for this but the net savings you will make will be worth it.

Since the majority of the items we carry are OTC (over the counter) you may buy them without a prescription. However, ideally they should be recommended by your Vet. Your vet has a unique relationship with your pet and nothing can beat that. Your veterinarian will be able to recommend the best possible products for your pet and also answer all your questions about any product.

 

Does Vetmedsdirect.co.uk offer any guarantee on these products?

We guarantee all of the products we carry 100%.  

Are the products Vetmedsdirect.co.uk sell, the same products I purchase from my vet?

Yes. Rest assured that each and every product we sell is exactly like the one you would purchase from your vet. They are packaged and shipped especially for you when you place your order. Also, since we sell thousands of different products each day, our inventory is constantly rotating and this provides all of our customers with the freshest products available.

Why are your prices lower than my veterinarian's?

There are many reasons why we have lower prices, here are a few:

  • Vetmedsdirect.co.uk purchases all of our products in large quantities, which allows us to receive discounts, and pass those on to our customers.
  • Vetmedsdirect.co.uk is operated by people with many years of experience in the veterinary, mail order and internet business. We use our resources in order to keep our operating costs down, and in turn pass those savings on to our customers.
  • We do not overprice our products. It's that simple. Our goal is to provide our customers with a great service at a reasonable price.

Does Vetmedsdirect.co.uk sell directly to the public?

Yes, that is what we do. We sell pet medications and ship them to your home or business.

 

Why does Vetmedsdirect.co.uk use e-mail customer service? And how else can I contact Vetmedsdirect.co.uk?

Vetmedsdirect.co.uk is committed to providing our customers with the best possible service at a discounted rate. In order to keep our cost down, and in turn pass those savings on to our customers, we offer e-mail customer service. We will respond to your e-mail within 24 hours. However if you prefer you may call 0845-519-1093

 

How long will my order take to arrive?

All orders placed are shipped out on the following business day. Orders placed on weekends or holidays will ship out on the next business day. 

We make every effort to have each product in stock at all times, however in the event that a product is on backorder, or the product is discontinued, we will contact you by phone or e-mail with additional options.

We offer three shipping options:

First Class Post

Overnight Courier (large Items)

Detailed Seller Information

  • Business Name: Animal Dispensaries Ltd
  • Business Type: LTD Company
  • Trade Register Number: SC368599
  • VAT Number: GB980784574
  • Phone number: 0845 519 1093
  • Business Address:
    • Unit 19, Macmerry Industrial Estate
    • Tranent
    • Edinburgh
    • East Lothian
    • EH33 1RD
    • GB

Animal Dispensaries - Details

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    About Animal Dispensaries

    Animal Dispensaries - VetMedsDirect.co.uk are one of the UK's leading online pet supplies stores with qualified vets and assistance available to all customers.

    If you require any assistance before making a purchase please call us 24/7 on 0845 519 1093.

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    Animal Dispensaries Delivery Rates


    Listed below are delivery details for Animal Dispensaries, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£5.99


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Animal Dispensaries Dispatch Policies

    All packets are shipped by Royal mail.

    All flea sprays are shipped by TNT Mail.
    All expedited deliveries are sent next day with Yodel or Parcel Force.
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    Animal Dispensaries Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Animal Dispensaries with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Animal Dispensaries's Privacy Policy.

    Animal Dispensaries's Privacy Policy

    The data supplied to us is kept confidential and is not passed to any third party

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Animal Dispensaries to get information about any additional policies that may apply:

    Contact this seller Phone: 0845 519 1093

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Gift services can be offered - please contact us.

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If Animal Dispensaries offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.