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4.8 stars over the past 12 months (156 ratings)

Detailed Seller Information

  • Business Name: ZOO ENTERPRISES LIMITED
  • Business Type: Private Limited Company
  • Trade Register Number: 1178687
  • VAT Number: GB440367956
  • Business Address:
    • Zoological Society of London
    • Regents Park
    • London
    • London
    • NW1 4RY
    • GB

ZSL London Zoo - Details

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    About ZSL London Zoo

    About ZSL

    Founded in 1826, the Zoological Society of London (ZSL) is an international scientific, conservation and educational charity: our key role is the conservation of animals and their habitats.

    The Society runs ZSL London Zoo and ZSL Whipsnade Zoo, carries out scientific research in the Institute of Zoology and is actively involved in more than 50 field conservation projects worldwide.

    ZSL Vision

    A world where animals are valued, and their conservation assured.

    ZSL Mission

    To promote and achieve the worldwide conservation of animals and their habitats

    100% of the profits raised go towards our work to achieve these goals.

    In purchasing items from the Amazon online Zoological Society of London (“ZSL”) shop, you are entering into an agreement with Zoo Enterprises Limited, whose registered office is at Regents Park, London NW1 4RY (henceforth referred to as “ZEL”).

    ZEL is a wholly owned subsidiary of the Zoological Society of London and performs the Zoo’s trading activities. It is incorporated in England as a private company limited by shares under the Companies Acts (Company Number: 1178687). All profits of the trading company are transferred to the Zoological Society of London, being a charity, under a gift aid declaration.

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    ZSL London Zoo Delivery Rates


    Listed below are delivery details for ZSL London Zoo, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £3.00 £1.95
    £3.01 to £9.99 £2.95
    £10.00 to £34.99 £3.95
    £35.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £4.95
    £10.00 to £19.99 £5.95
    £20.00 to £49.99 £8.95
    £50.00 to Up £12.95
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.99 £3.95
    £5.00 to £19.99 £4.95
    £20.00 to Up £5.95
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.99 £1.95
    £5.00 to £9.99 £2.95
    £10.00 to £29.99 £3.95
    £30.00 to Up £5.95
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £6.95
    £10.00 to £19.99 £9.95
    £20.00 to £29.99 £14.95
    £30.00 to £49.99 £18.95
    £50.00 to Up £50.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.99 £12.95
    £20.00 to £49.99 £22.95
    £50.00 to Up £60.00
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.99 £12.95
    £20.00 to £49.99 £22.95
    £50.00 to Up £60.00
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.99 £15.00
    £20.00 to £39.99 £25.00
    £40.00 to £49.99 £35.00
    £50.00 to Up £70.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    ZSL London Zoo Dispatch Policies

    ZEL will ship goods the 1-2 business day(s) following the receipt of an order. This means that orders placed on a Saturday or Sunday will be shipped on the following Monday or Tuesday (unless there is a Bank Holiday).


    If you have any queries regarding shipping, please email us at shop@zsl.org


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    ZSL London Zoo Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide ZSL London Zoo with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to ZSL London Zoo's Privacy Policy.

    Privacy Practices

    ZSL London Zoo values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    ZEL will always accept return of and offer a refund (including original postage and packing costs) for defective goods returned within 14 (fourteen) days of delivery, as long as the item is returned in its original packaging together with a copy of your confirmation of dispatch e-mail. On return please provide a brief description of the fault.

    Non Defective Goods Returns and Order Cancellation
    Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order and or return an item purchased through the ZSL shop within 7 (seven) days of delivery for any reason. Within a reasonable period of receipt of such returned items ZEL will refund to your payment card both the item costs and the original postage and packing cost. Unfortunately ZEL is not able to refund the cost to you of having items returned to ZEL. Please note that this does not include the right to return perishable items such as food and sweets, periodicals, personalised items, entrance tickets, audio/video recordings or software that you have unsealed and items such as earrings and cosmetics.

    Please return items to ZSL Web Shop at:

    Retail Dept
    East Service Gate
    Regents Park
    London
    NW1 4RY

    including a copy of your confirmation of dispatch e-mail and original packaging.

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.