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Frequently Asked Questions
Q: What free postal service can I expect from you
A: For UK customers our free postal service is Royal mail 2nd class post ( estimated delivery is 2- 5 working days ), however if a customer wishes to choose our expedited service, the service upgrade will be either 1st class Royal mail , or Next day express courier ( depening on destination / weight of item/s ), if you wish your item to arrive urgently we suggest you choose expedited service at checkout (payable service)
Q: Do you charge for packaging
A: We make a small nominal charge to cover packaging and labour costs per item which is included in the price you pay....we still ship to the Uk for Free !
Q: How can I expect my item/s to arrive
A: All our items are carefully packed to ensure they arrive in perfect condition, we re-cycle our packaging as much as possible to keep our costs down which inturn enables us to pass this saving on to you the customer, so dont be surprised if your item arrives in an unusual packing carton or envelope, we are
" going green" to help the environment and the future of our planet.
Q: What is your policy regarding returning a product
A: If you wish to return an item, please do so within 14 days, please e-mail us within 7 days of receipt of item being delivered stating reason for return. We refund the item price only,returned items should be well packed to ensure we get them in re-sellable condition, items will be checked at goods inwards, once they have passed into the warehouse for re-stocking , we will refund the purchase price, expedited delivery costs excluded from refunds
Any return postage costs are to be paid by the customer and we suggest that the customer obtains a proof of posting from the post office, if the item does not arrive at our warehouse and the customer cannot provide proof of postage we cannot proccess a refund
Detailed Seller Information
- Business Name: itstoytastic
- Business Type: TOY RETAILER
- VAT Number: GB115895101
- Phone number: 08432891024
- Business Address:
- Unit 1 rear of
- 14 MAIN STREET GARFORTH
- WEST YORKSHIRE
- LS25 1EY
itstoytastic - Details
- Store front:www.amazon.co.uk/shops/A3R3YQLKYIHECW
For questions regarding products, order delivery, or returns, please contact itstoytastic Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Here at itstoytastic we thrive for customer satisfaction, our goal is to make our customers completely happy with their shopping experience
Right from the moment of your order being recieved to the customer getting the item delivered, we always try to ensure your purchase is smooth and hassle-free
Constantly sourcing new and exciting products to add to our inventory of stock is handled by our experienced toy buyers, who have had over 50 years of experience in the retail marketplace
Orders are picked and packed by our experienced warehouse team who's only goal is to ensure your product is correctly and safetly packed for shipment
Our friendly customer service team are always available for customer enquiries or questions you may have they can be contacted on 0843 2891042
If you have had a great shopping experience with us, please tell your friends, if it has not been as expected, please tell us so we can address the issues and improve our service
From the whole team at itstoytastic , we thank you for your custom and hope you enjoy your products
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itstoytastic Delivery Rates
Listed below are delivery details for itstoytastic, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 UK - Mainland Street PO Box ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Free postage to all our UK customers, service standard is 2nd class royal mail, we also use Royal Mail Special or next day courier service for expedited service .
We aim to ship within 24hrs of an order being received ( working weekday only ).
expedited service is available to all Uk orders
To enable UK next day delivery, orders must be placed by noon, as our courier services and Royal mail special delivery services are collected at 1pm daily, so we need time to process and pack your order. Orders placed after noon will be processed the next working day
Expedited UK Orders placed on a Friday , will not be delivered till the following Monday, as our courier and Special delivery services do not operate at the weekend
European customers shipping costs and delivery times vary for Airmail Service depending on destination of item/s, depending on the destination, some items may be shipped with international tracking service
Although we ship items to the Uk for free With all services, there will be added into the price of shipping, costs for labour and packaging
Items deemed too heavy for Royal Mail Overseas Services which have weigh restrictions of
2 KGS will be cancelled and therefore not shipped
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Here at "itstoytastic" we respect your privacy, you can be assured your purchase information or personal details will never be passed on to a 3rd party or distributed publicly
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact itstoytastic to get information about any additional policies that may apply:
Contact this seller Phone: 08432891024
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Why buy from us ?
- Over 50 years High Street trading experience with current retail outlet
- Friendly family run business with expert customer service
- Uk based vat registred business
- Fast order processing, picking and packing in our own warehouse
- " Going Green " recycling packaging for shipments means lowering our carbon footprint and being kinder to our planet
- Customer service telephone number 0843 2891024