- Loading Results...
Frequently Asked Questions
If you get a refund instated ,we will refund you immediately but please note it can take upto 7-10 working days to go back into your account depending on your bank and as for the credit banking system.
I want to Cancel My Order?
If you have purchased an item then you decide to cancel the item, please email us,as it can take three days for it to show in our system that you have bought the item. We require 48 hours notice for cancellations!!! There is a 5% cancellation charge.
And if you have canceled an the item that has already been dispatched the customer will be liable for sending the item back.
Why Haven't Customer Service Replied To My E Mail?
White Unicorn - Details
- Store front:www.amazon.co.uk/shops/A3HPD3X1KLK999
For questions regarding products, order delivery, or returns, please contact White Unicorn Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
- Top of Page
About White Unicorn
White Unicorn provides an excellent online shopping expreience to customers on amazon marketplace.
Most of our products only have a 30 day guarantee. If any item is faulty or damaged after this timescale then the customer will not be liable for an exchange or refund as this has gone beyond that period. We hope all our customer will adhere to our policy.
We have a dedicated customer service team who deal with all amazon customers. Any problems then we are here to help. Our customer service department will response to any queries via email only.
Customer Service is open Monday to Friday 10:30am to 16:00pm
- Top of Page
Delivery Rates and Delivery Estimates
Marketplace Dispatch & Delivery
- What are the delivery rates for Marketplace orders?
- What are the delivery times?
- Where can I get a Marketplace order delivered to?
- Which customs or imports fees do I have to pay if I order from abroad?
- Where's my Marketplace order?
What are the delivery rates for Marketplace orders?
Delivery rates for some items sold by Sellers may differ. Please check the delivery charges before you click the final "Place your order" button on the checkout page. Please note that Super Saver Delivery isn't available for Marketplace items. Postage rates and delivery information for items sold by Sellers at Amazon Marketplace can also be found when you click on a Seller's feedback rating in a list of Sellers offering an item for sale. From the page that appears, just click on "Delivery rates" or "Shipping rates" at the bottom right of the page.
Express Delivery from Marketplace Sellers is a separate service from the Express Delivery option offered by Amazon. If you're not happy with the delivery dates shown when you place your order, you have the option to cancel the order in your account within 30 minutes of placing the order.
Calculating total delivery cost when you purchase more than one item.
As Marketplace orders are dispatched from different individual Sellers, you pay a separate delivery charge for each item you order. This is the case even if you order a number of items from the same Seller at the same time. To calculate the total delivery charge, add together the appropriate delivery rates for each item.
We display the domestic standard delivery fee associated with Seller offerings to make the potential delivery costs clearer. The delivery cost associated with a particular item is also displayed while you're placing your order.
Note: Items sold by Marketplace sellers in the US or Canada may also be subject to import duties and taxes that are levied once the package reaches your country. Learn more.Back to top
What are the delivery times?
Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following time frames:
- UK: 1 - 15 business days
- Europe: 3 - 18 business days
- US and rest of world: 7 - 23 business days
If you don't receive your order after this time, contact your Seller and let them know. Please note that for Sellers dispatching from international locations, standard delivery times can vary between 3 and 23 days.Back to top
Where can I get a Marketplace order delivered to?
Sellers on Amazon.co.uk Marketplace can choose their own delivery destinations. If during the ordering process you see a message that the item you want to buy can't be dispatched to your country, it's likely your Seller has specified domestic delivery (UK) only. If the item isn't available for delivery to your location you might want to check if other Sellers are offering the same item and can deliver to your address. You could also contact the Seller to let them know that you're interested in purchasing the item. The Seller may then choose to make it available for delivery to your location.Back to top
Which customs or import fees do I have to pay if my order is being delivered to an address outside the UK?
When ordering from Marketplace Sellers, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes which are levied once the package reaches your country. See here for more information.Back to top
Where's my Marketplace order?
Orders on Amazon.co.uk Marketplace are between the buyer and the Seller. Amazon.co.uk isn't directly involved in these orders and isn't an agent on behalf of either the Seller or buyer. If you've any questions about a Marketplace order, please contact your Seller directly.
Sellers are expected to dispatch goods directly to the customer. Transit times will depend on the delivery method chosen. The Estimated Delivery Dates will be shown in Your Account and in the confirmation e-mail you receive when you place your order.Back to top
Marketplace items can only be delivered to countries covered by Amazon.co.uk Marketplace. This table summarises delivery rates for all Amazon.co.uk Marketplace countries.
- Top of Page
Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
White Unicorn values the privacy of your personal data.
- Top of Page
Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact White Unicorn to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.