- Loading Results...
Detailed Seller Information
- VAT Number: GB936033534
ProCook - Details
- Store front:www.amazon.co.uk/shops/A32BN4DYACMVBH
For questions regarding products, order delivery, or returns, please contact ProCook Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
- Top of Page
ProCook The Brand
Originally set up as a small family business, the ProCook brand was founded in 1996 and has grown to become the UK's leading specialist cookware multi channel retailer whilst maintaining its inherent, family-owned, small company values.
Following changes in 2008, the company was acquired by one of the original founders and adopted an exclusive, streamlined, own brand product strategy that has enabled it to flourish despite recent testing times in the UK's commercial and retail sectors. Currently trading via 17 stores across the UK, regular mail order catalogues and a fully transactional, secure website, the company continues to grow and improve thanks to a dedicated, loyal and happy team of staff.
Now a recognised brand name, ProCook offers a full range of quality assured, own label, market leading cookware, knives, bakeware and kitchen essentials which have been carefully designed by our in-house experts and manufactured to last a lifetime as supported by our extensive guarantees.
Offering fantastic value for money is a key part of our mission and we see our future as increasing our range of top quality, superb value products to satisfy a keen market following. Because we manage the entire product process from concept, design, manufacture through to retail we are able to pass on savings to you, which is why our prices are so reasonable for such remarkable quality.
Recognition of the brand has come from Saturday Kitchen and Grand Designs along with regular features in popular magazines and newspaper publications.
If are able to visit one of our beautifully designed, contemporary stores you may take advantage of the knowledge and experience of our specialist staff who will advise you on the most appropriate products for your own requirements.
If you have any feedback about your experience shopping with ProCook then please get in touch, your comments and suggestions are always most welcome.
- Top of Page
ProCook Delivery Rates
ProCook Delivery Services
We've tried to keep delivery charges as simple as possible, making it easier for you (and for us). If your order qualifies for either Royal Mail Tracked or Fedex delivery services, then you will receive a tracking link that can be found in your confirmation email. This can also be accessed via your Amazon account, once the order has been dispatched.
Standard & FREE Delivery
Delivery may take between 1-3 working days depending on the courier used. Courier is selected based on the weight & size of your parcel & also your delivery address location.
On orders up to £50 in value we charge just £4.95 delivery regardless what size, weight or quantity of items you order.
On orders over £50 in value we offer FREE delivery regardless what size, weight or quantity of items you order. Excludes some areas, please refer to delivery area information for more details.
We also offer an Express delivery option. For orders up to £50 in value we charge £5.95 regardless what size, weight or quantity of items you order.
For orders over £50 in value its FREE!
Listed below are delivery details for ProCook, including the geographies delivered to, the service levels offered, and the prices charged.
Listed below are delivery details for ProCook, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £49.99 £4.95 £50.00 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £49.99 £5.95 £50.00 to Up £0.00 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £49.99 £4.95 £50.00 to Up £0.00 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £49.99 £4.95 £50.00 to Up £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Standard Delivery Information
Delivery may take between 1-3 working days depending on the courier used. Courier is selected based on the weight & size of your parcel & also your delivery address location. We don't currently offer a Saturday, Sunday or Bank holiday delivery service.
We do understand that being made to stay at home to receive a delivery can be very inconvenient though. To make receiving your delivery as straightforward as possible at the time of placing your order you can specify an alternative delivery address. This may be your place of work or maybe a friend or relative who is able to accept delivery. You can also add delivery notes to your order when placing it. This may be to specify leaving it in a shed, garage or anywhere else near to your home (within 50m) where you are happy that it will be safe until you get home. Please note that any parcels that are left are your responsibility and we cannot refund any lost parcels.
Currently we only offer delivery to the UK Mainland, Channel Islands, Northern Ireland, Outer Hebrides & BFPO addresses.
If you'd like to order from outside of the British Isles, then please contact our Customer Services team using email@example.com
Top of Page
ProCook Tax Information
Prices are displayed inclusive of any applicable VAT.
Top of Page
- Top of Page
Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
ProCook is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof).
We collect information about you to process your order and to provide you with the best possible service
The personal information, which we hold, will be held securely in accordance with our internal security policy and English law.
- Top of Page
Returns and Refunds
Validate your guarantee
While we endeavor to maintain historical records of all our customers' online transactions we ask all customers to retain proof of purchase in the form of an invoice, as this will be required in the event of any returns subsequently made during the guarantee period. Please note that any returns taken into our stores will require proof of purchase in all instances.
30-day money back guarantee
If during the first 30 days of receiving your merchandise you decide that do not wish to keep the goods for any reason, and the goods do not contain any fault then you can then you can contact customer services (via the contact this seller link) at the bottom of this page, where we will provide an authorisation code and returns address.
The merchandise must be returned to us un-used and still within its original packaging along with a copy of your invoice. If this is adhered to we will refund the cost of the merchandise and shipping, but will not refund the return shipping of the goods. Please email firstname.lastname@example.org to arrange your return.
Faulty goods during the first 30 days
If after receiving your merchandise from ProCook a fault occurs with the goods within the first 30 days, then you can return the goods along with a copy of your invoice for a replacement, to be repaired or for a full refund. We will reimburse the cost of return shipping. Please email email@example.com to arrange your return.
Faulty goods outside the 30-day period within guarantee period
If during this period you have cause for complaint about the goods you have received then you can return the goods to us, and at our discretion we will repair or replace them. We will refund the return shipping of these goods if found faulty. Please email firstname.lastname@example.org to arrange your return.
If an item is returned that doesn't adhere to the above guidelines, ProCook reserve the right to decline a refund on the item(s)
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
- Top of Page
Welcome to ProCook!
We hope you enjoy your visit to our online store and will choose to visit us again.
Our friendly and knowledgeable Customer Services team are happy to help you if you have any questions as you browse our wide selection of superb, professional quality cookware and accessories, all crafted to our own specific design and manufacturing standards of excellence.
The vast majority of our products we source direct from the factory. We buy this way to cut out the "middle man" and pass these savings directly on to you. The higher price you see on our signage refers to the current price or a price it has been within the last three months in our Basingstoke store ¯ when purchased individually and not in conjunction with any other offer. The discounts you see on our signage refer to this higher price.
All our products are guaranteed for at least one year, but many have considerably longer guarantees ¯ see individual product information for details.
We will replace any goods found to be faulty within the guarantee period. Please note the guarantee does NOT cover deterioration due to accident, misuse, discoloration, scratches, stains or damage from overheating. In the event of the product range being no longer available, we will offer an alternative product of similar quality.
In the unlikely event that you are not entirely delighted with your purchase we offer a 30 day money back guarantee. We are happy to refund goods which are returned to us within 30 days from date of purchase provided they are unused, in their original packaging and with a valid proof of purchase.
Please note we are unable to refund the cost of returning goods to us. We will refund the card that you used to make your original purchase. This refund policy is in addition to your statutory rights.
It is illegal to sell knives to anyone who is under the age of 18. Proof of age must be provided when requested.
ProCook Ltd, 3 io Centre, Hurricane Road, Gloucester Business Park, Gloucester GL3 4AQ Tel 01452 638900. Fax 01452 638903. Registered in England and Wales No. 06639057. VAT No. 936 0335 34