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Frequently Asked QuestionsWhat happens if I'm not at home when you deliver?
We use Royal Mail services for the majority of our
deliveries. Depending on the nature and value of your order, we may use
an enhanced service such as Recorded or Special Delivery, which will
require a signature on delivery - if you are not in, you will be left a
note to say that delivery was attempted, which will also contain full
instructions about how to obtain your parcel - either by rearranging a
delivery time, or by collecting the parcel from a local delivery
I haven't received all of my order!
- Check your confirmation e-mail to see if all items were ordered
- Check your despatch email to see if items have been cancelled. Occasionally when we pack your order some of the items may not be available. We don't want to delay the rest of your order so we'll put the out of stock items on hold and despatch the rest to you whilst the remaining come back into stock. We will send you an email to update you. The paperwork for your order will show everything we've included.
- Remove all packaging to confirm the item isn't hidden
- If the item is definitely missing call our Customer Care team.
Why do you want my name, address, email address, telephone number etc?
One Click Pharmacy asks for these details so that we can enhance your experience of using our site, ensure patient safety, provide you with the goods and services you request from us, enable us to fulfil your order, make sure it is delivered correctly and to contact you in case there is a problem with your order. If you have agreed, we will contact you to keep you up to date on our latest products, promotional offers and events.
OneClickPharmacy - Details
- Store front:www.amazon.co.uk/shops/ASX6I0L1PWUJG
For questions regarding products, order delivery, or returns, please contact OneClickPharmacy Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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One Click Pharmacy is UK’s cheapest and most comprehensive online pharmacy on-route to become UK’s biggest online pharmacy, offering over 40,000 health, electrical, pet and beauty items at up to 90% off high street prices.
We aim to subsidise the price of “health” on the internet and deliver thousands of products to your door safely, quickly, discreetly and conveniently. Our state-of-the-art website creates a virtual pharmacy with all the safety features included that will help you take control of your health and yet pay up to 90% less for many well known products than you would at your local chemist.
OneClickPharmacy was launched in October 2009 by entrepreneurial UK registered pharmacists Priyesh Rawal and Shaina Shipton. This in itself sets OneClickPharmacy apart from many other internet pharmacies as we are run by professionals that are experts in their fields and put patient health and safety at the core of their fundamental principles of business.
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If you order from our website OneClickPharmacy.co.uk, then the following shipping terms apply!
Free delivery on all orders over £35
Standard Delivery charge £2.85
For all orders under £35 we charge £2.85 for UK delivery, regardless of weight and size. Our standard delivery option includes packaging, handling and Royal Mail 1st Class delivery postal costs (Recorded delivery for medicines). This is the total cost of Postage & Packaging regardless of the number of items you order. The vast majority of orders are despatched either on the same or following working day. A signature may be required on receipt.
Recorded Delivery charge £6.99
Our delivery charge for shipping to Europe is £6.99 regardless of your order value. Delivery is usually within 3-6 days (determined by your country's postal handler).
Note: Certain weight restrictions apply.
Listed below are delivery details for OneClickPharmacy, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £0.50 per Weight (kgs) £0.00 per Shipment £2.45 UK - Mainland Street PO Box ETA 3 - 5 days per Item £0.50 per Weight (kgs) £0.00 per Shipment £2.45 UK, BF Addresses ETA 3 - 5 days per Item £0.50 per Weight (kgs) £0.00 per Shipment £2.45
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Heavy Parcels to United Kingdom Islands (including Channel Islands, Isle Of Man, Isle Of Wight, Shetland Islands, and Northern Ireland)
Our preferred delivery service for heavier parcels (over 2kg) classes the UK Islands as 'International' destinations, for which there is an additional delivery charge based on the weight of the parcel, that will not be automatically added by our website. In this situation, we will get in touch with you before dispatching any heavy parcels, to advise you of the cost and to ask if you are prepared to proceed. Contact us at any time for more details.
We do not ship AEROSOLS/PRESSURIZED CANS to any destination outside UK so please do not buy if you want it sent internationally.
We are able to supply orders to most countries worldwide. Delivery charges will depend on the weight of your order and the destination and we will confirm the delivery charge at the checkout page, before you confirm payment of your order. All orders are sent by air recorded delivery and a signature will be needed upon receipt of your goods. Certain individual countries place restrictions on the types of products that may be posted into them. We will inform you individually if there are any problems.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
At OneClickPharmacy, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience for you the customer.
What information do we collect? How do we use it?
- When you order, we need to know a few details such as your name, email address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.
- We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
- We may occasionally use the information we collect to notify you about important functionality changes on the Web site and OneClickPharmacy promotions we think you'll find valuable. You may notify us that you do not wish to receive this promotional information at registration, or at any time by following the instructions on the emails you receive.
We use the information we collect on the site to make shopping at OneClickPharmacy possible and to enhance your overall shopping experience.
By using our Website, you consent to the collection and use of information you submit by OneClickPharmacy for the purposes described above. If we decide to change our data protection policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact OneClickPharmacy to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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All gift messages are free! You can add a gift message for each item in your order that is available for our gift wrap service. If you select this option we will write your message on a gift card.
During the checkout process, you can choose to have each item gift wrapped if the service is available. OneClickPharmacy will wrap each item in the finest silver wrapping paper and may include a personalized message tag. All OneClickPharmacy gift sets are placed in the silver gift boxes with tissue paper. Some items may be ineligible for gift-wrapping.