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Frequently Asked Questions
Detailed Seller Information
- Business Name: Fashion menswear LTD
- Business Type: retail designer clothers
- Trade Register Number: 5849536
- VAT Number: GB882797067
- Phone number: 00442088884600
- Customer Services Address:
- Unit 78, The Mall, Wood Green Shopping City
- High Road
- N22 6YD
- Business Address:
- Unit 78, wood green shopping city
- high road
Mush Clothing - Details
- Store front:www.amazon.co.uk/shops/AJHDVUJZ6N4M8
For questions regarding products, order delivery, or returns, please contact Mush Clothing Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Mush Clothing
Mush ClothingMush Clothing, founded in 1995, is one of the UK's leading retail and online fashion boutiques. We specialise in men's and women's apparel, footwear, sunglasses, watches, handbags and accessories, featuring brands such as Stone Island, Armani Jeans, Guess, Moschino, Versace and Franklin & Marshall.
Our PhilosophyAt Mush Clothing our philosophy is simple - we strive for 100% customer satisfaction and always do our best to please our customers. During every step of the way we keep our customers at heart, starting from storing, photographing, packaging to after sales support. Our feedback profile is very important to us and represents our level of business. We deliver internationally to more than 50 countries, fully insured and traceable online to ensure peace of mind for all of our customers. We offer next working-day delivery on all orders within the UK, as long as the payment clears before 3PM on a working day. Tracking numbers and shipping information are emailed the same day.
Contact DetailsMush Men's & LadiesUnit 78, Wood Green Shopping City,High Road,LondonN22 6YDCustomer Service Team+44 (0) 208 888 4600(Mon-Sat 9AM-5.30PM)firstname.lastname@example.org
Our TeamOur knowledgable customer support team are available 6 days a week to answer your queries via phone and email. We aim to answer all queries as soon as possible and tend to all requests - no matter how big or small. If you have any questions regarding an item or your existing order, please do not hesitate to give our friendly customer service team a call. If for any reason you are unhappy with your purchase, or simply changed your mind, give us a call or send us an email and we will do our best to rectify the situation to your satisfaction. Our media team go to great lengths to ensure all of our items are represented as accurately as possible, with state-of-the-art photography equipment and in-house staff. Our merchandising team strive to be as accurate as possible when writing product descriptions to give customers the feeling that they can see and feel the item in front of them.
Trend SettersWe see ourselves as trend setters rather than just using the traditional follow-the-leader approach. We have experienced great success when we were among the first stockists in the UK to offer brands such as Laguna Beach and Robin’s Jeans. Our experienced buying-team frequents shows and exhibitions such as Project and the Magic Show, not only in Europe but across the world, as far as Las Vegas.
Jeffery West ShoesWe are the country’s largest independent retail stockists for Jeffery West shoes, with a magnificent collection that we have developed for our unique customer base for on-line and in-store. This business has been built up for a number of years since 2001. We at Mush Clothing have been modifying and tailoring to perfection our shoe ranges to be different alternative materials, fabrics and leather finishes in order to offer a bespoke and unique selection that caters exclusively to the clientèle we have built.
Key StrengthsOne of our key strengths that separate us from the competition is our highly personalised service. Our highly trained and knowledgeable fashion-savvy staff attend to our customers individually with professional fashion advice. We follow the same concept online and treat our online clientele in much the same way. We have a lenient return and refund policy that ensures customers are comfortable with their purchases and don’t feel like they have no recourse if, for any reason, they are unhappy with their purchase. We aim for 100% satisfaction because we feel that ensuring customer loyalty and creating long-term clientele is the life of our business.
General Terms & Information1. Order Information1.1 Please ensure that the shipping address you provide is accurate, as we will be unable to redirect orders once they have been dispatched.1.2 Before we dispatch your orders, we may need to confirm your details with your card issuer. We will do our best to keep the delays to a minimum.1.3 We work closely with our shipping partners to minimise the potential impact of customs delays.1.4 If you have provided a delivery address for a commercial or university address, it is your responsibility to provide a full address and ensure it is addressed to somebody authorised to receive the parcel. We are not responsible for any mishandled parcels one it has been signed for at the provided address.1.5 For multiple purchases, please note that all items will be sent in separate parcels for security and insurance purposes - therefore we cannot provide discounts on shipping for multiple purchases.1.6 We insure each purchase from the time it is dispatched until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and order fulfilment.2. Returns & ExchangesYou have the right to cancel your order for any item purchased from us for a full refund, unless stated that the item in non-returnable upon purchase. Order cancellations must be made in writing, quoting your order number, within 14 days of the day after you receive the goods to Mush Clothing.Returns made outside this time frame may be accepted at the discretion of our staff and may only be refunded as store credit. If you are returning the item from abroad, you must state your intention to send the item(s) back as soon as possible to avoid any misunderstandings.If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund (excluding original delivery charge) upon receipt, or exchange the item for a different size/colour if preferred. If you would like to exchange, please contact us as soon as possible so we can reserve the item(s) for you. We cannot guarantee availability if you return any item(s) to us without confirmation.If you would like to return or exchange an item, please request a return via your order page in your Amazon account. Your return request will be sent to us for authorisation, after which you can send your item(s) back. You will be required to print out a return form supplied by Amazon. This is the most efficient way of dealing with your returns and may avoid unnecessary fees for late returns.2.1 Item Condition: Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.2.2 Original Packaging: Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Belts that have been altered with new holes will not be accepted.2.3 Restocking Fee: If we decide to accept returns outside of our policy, we may charge a 15% administration fee at our discretion.2.4 Taxes: When returning your items for a refund, your taxes will be refunded if your order was made within the EU. We will not reimburse customs or duties for orders placed from outside the EU. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.2.5 Lingerie & Swimwear: Briefs, swimming costumes and bikini bottoms are not refundable and may be sent back to the customer if sent without prior authorisation. This is due to hygiene reasons. The same applies to earrings.2.6 Shoes: All shoes must be tried on a carpeted surface until you are certain that you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.2.7 Card Refunds: Refunds may take up to 10 business days for your bank to process, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this process.3. Faulty Items3.1 If the item you received is faulty, please contact us immediately quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.3.2 Items are classified as faulty if a manufacturing fault is found. Damage resulting from normal wear-and-tear does not classify an item as faulty.3.3 The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that is traceable and insures you for the value of the goods. The cost of returning the item to us is your responsibility.4. Item Representation4.1 We have made every effort to display our stock as accurately as possible, trying our best to represent colours as accurately as possible through our photography. However, as computer and mobile screens vary, we cannot guarantee that there will be consistency across all devices.5 Customs & Taxes5.1 We are required by law to attach customs labels to parcels destined outside of the EU. We are not able to cater to customer’s requests asking for items to be marked as gifts or at a lower value. It is your responsibility to make sure you understand importation duties before placing your order.5.2 Please be aware that if you do not pay the customs duty for importing the item, and it is sent back to us, we will have to deduct the cost of shipping from your refund amount.6 Shipping Information6.1 Damaged Parcels: All of our goods are dispatched using insured and traceable couriers for your own protection. We highly advise customers not to accept parcels that show any signs of damage or tampering. Signing for these items will void any insurance and will void your right to return or exchange the item(s).6.2 Combined Shipping: Each purchase will be dispatched in a separate parcel with individual tracking numbers for insurance purposes. As a result, we may be unable to combine shipping costs for our customers.7. FeedbackWe strive to provide the best experience for our customers, and are happy to help with any issues you may experience. We ask that you contact us immediately should you experience any problems with your order so that we can rectify the issue as soon as possible. Before leaving any negative or neutral feedback, please get in touch and let us know your concerns – we would be more than happy to cater to your needs. We have a dedicated staff for providing excellent customer service.Our return address is as follows. Please make sure you understand our policy in full before sending back any items in order to avoid any delays or confusion.Mush Men’s & LadiesUnit 78, Wood Green Shopping CityHigh Road, LondonN22 6YDUnited Kingdom
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Mush Clothing Delivery Rates
Listed below are delivery details for Mush Clothing, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street Europe Zone 1 Europe Zone 2 Europe Zone 3 North America Japan Australia and Far East Asia M@ UK - Rest of World (ROW) UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £70.00 £4.99 £70.01 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £70.00 £4.99 £70.01 to Up £0.00 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £70.00 £4.99 £70.01 to Up £0.00 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £14.99 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £14.99 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to Up £14.90 North America · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to Up £19.99 Japan · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to Up £19.99 Australia and Far East Asia · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to Up £19.99 M@ UK - Rest of World (ROW) · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to Up £19.99
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
The Mush shipping rates are as follows:-
Delivery within the UK
Orders under £69.99£4.99 Special Delivery (Next Working Day if payment clears before 3PM)Orders of £70.00 or overFREE Special Delivery (Next Working Day if payment clears before 3PM)
Delivery to Europe
£14.99 to Europe can take up to 7 working days
Rest of the World
£19.99 for delivery outside of Europe can take up to 10 working days
* Please note that working days are classed as Monday to Friday and exclude bank holidays1 Shipping Information1.1 Damaged Parcels: All of our goods are dispatched using insured and traceable couriers for your own protection. We highly advise customers not to accept parcels that show any signs of damage or tampering. Signing for these items will void any insurance and will void your right to return or exchange the item(s).1.2 Combined Shipping: Each purchase will be dispatched in a separate parcel with individual tracking numbers for insurance purposes. As a result, we may be unable to combine shipping costs for our customers.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Mush Clothing values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Mush Clothing to get information about any additional policies that may apply:
Contact this seller Phone: 00442088884600
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.