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Detailed Seller Information
- VAT Number: GB749182307
Otherland - Details
- Store front:www.amazon.co.uk/shops/AJ491Y5VEZ7HI
For questions regarding products, order delivery, or returns, please contact Otherland Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Otherland® first started trading online in 1997. We are located in Edmonton, North London, United Kingdom.
We operate from office and warehouse facilities receiving your orders and packing your products. We ship Nationally & Internationally in partnership with Parceline, Home Delivery Network, Parcelforce & Royal Mail.
Otherland despatch all orders in the quickest possible timeframes. 98% of ALL orders are despatched same day.
Products are packed to a high specification to avoid damage in transit.
All customer emails are responded to daily and within minutes by our full-time customer services team. (Monday to Friday)
"Tomorrow's Gifts Today"
Otherland is a registered trademark of Otherland Toys Ltd .
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Otherland Delivery Rates
Listed below are delivery details for Otherland, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 North America UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £1.00 £1.00 £1.01 to £2.00 £1.50 £2.01 to £12.00 £2.50 £12.01 to £19.00 £2.95 £19.01 to Up £3.95 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £1.00 £9.95 £1.01 to £2.00 £9.95 £2.01 to £12.00 £9.95 £12.01 to £19.00 £9.95 £19.01 to Up £9.95 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £1.00 £1.00 £1.01 to £2.00 £1.50 £2.01 to £12.00 £2.50 £12.01 to £19.00 £2.95 £19.01 to Up £3.95 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £1.00 £1.00 £1.01 to £2.00 £1.50 £2.01 to £12.00 £2.50 £12.01 to £19.00 £2.95 £19.01 to Up £12.95 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £9.00 £5.95 £9.01 to £19.00 £5.95 £19.01 to Up £14.95 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £9.00 £5.95 £9.01 to £18.00 £5.95 £18.01 to Up £29.95 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £3.00 £5.95 £3.01 to £8.00 £5.95 £8.01 to £15.00 £5.95 £15.01 to Up £59.95 North America · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to £15.00 £9.95 £15.01 to Up £59.95
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Unless noted otherwise in the ordering pipeline Otherland dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Otherland values the privacy of your personal data.
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Returns and RefundsCustomer Satisfaction GuaranteeWe make every effort to ensure your order is delivered safely, in good time and in a perfect working condition. Should you be unsatisfied in any respect, please refer to the change of heart section below.Damaged products or missing itemsPlease inspect your purchase as soon as you receive it.Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities.Faulty productsMany of our products offer a 3 month manufacturers warranty against electrical and manufacturing defects.If you believe the item you have received has a manufacturing fault or defect, please contact Customer Services within 28 days.Between 7 and 28 days a credit can be given for a replacement or exchange product.We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days.Change of heart (30 day money back guarantee)We want you to be totally satisfied with every purchase you make from Otherland.co.uk. Therefore, if for any reason you are not totally satisfied, simply inform us within 30 days of purchase.Goods returned to us because of an "unwanted gift" or a "change of mind" must be returned in an unused and perfect, re-saleable condition, including the undamaged product packaging, with complete instructions.Please note under our 30 day money back guarantee the initial delivery charges are non refundable.
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.