Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (105 ratings)

Detailed Seller Information

  • Business Name: Helen Parnell
  • Business Type: Sole Trader
  • Phone number: 07903 394905
  • Business Address:
    • 3 Bryn Road
    • Farnham
    • Surrey
    • GU10 4PZ
    • GB

Top Toys Direct - Details

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    About Top Toys Direct

    We are a small family run business and have been trading on Amazon as a Pro Merchant since 2008. 

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    Top Toys Direct Delivery Rates

     


    Listed below are delivery details for Top Toys Direct, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£3.00
     per Shipment£0.00£5.95
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£3.50---
     per Shipment£2.50---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£3.50---
     per Shipment£2.50---
    Europe Zone 3ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£3.50---
     per Shipment£2.50---
    North AmericaETA6 - 10 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£7.00---
    JapanETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£6.00---
     per Shipment£6.00---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£6.00---
     per Shipment£6.00---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£6.00---
     per Shipment£6.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Top Toys Direct Dispatch Policies

    Unless stated otherwise in the description of the item, orders with 'standard free delivery' option will normally be shipped the next working day via Royal Mail (usually via Royal Mail 48) or  myHermes courier to UK or Airmail to overseas addresses. You should receive an email from Amazon to inform you that your order has been shipped.

    UK delivery times are usually 2-3 working days but this is not guaranteeed and can take longer, especially during busy periods.

    The standard delivery time for Airmail is 3-5 working days for Europe but this is not guaranteed and can sometimes take longer, especially during busy periods. This service is not tracked.

    If guaranteed next working day delivery is required (UK only), please chose the 'expedited delivery' option and order will be sent either by Royal Mail's 'Special Delivery Before 1pm' service or via 24 hour courier sevice (usually DHL).  The shipping notification email will confirm which service has been used and should give a tracking number so that your parcel can be tracked. Please note that someone will need to be present at the delivery address the 'next working day' after the order is sent as a signature will be required. If noone is present at the time of delivery, the parcel will be returned to the depot and a note should be put through your door but occasionally this does not happen. If your parcel has been sent via Special Delivery and has not arrived by 1pm,  please check with your local Royal Mail office to see if it has been left at the depot or alternatively contact us and we can follow it up with Royal Mail.  If your parcel has been sent by courier and has not been received by 8pm the next day please contact us and we will follow it up with the courier service on your behalf.   

    Please do not hesitate to contact us if your order has not arrived within a reasonable amount of time and we will do our best to help.

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    Top Toys Direct Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Top Toys Direct with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Top Toys Direct's Privacy Policy.

    Privacy Practices

    Top Toys Direct values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Top Toys Direct to get information about any additional policies that may apply:

    Contact this seller Phone: 07903 394905

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.