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Frequently Asked Questions
Q: How do I cancel an order that I've placed on Amazon.co.uk?
- For orders placed between the hours of 12:01 a.m. and 6:00 a.m. BST, cancellation requests must be received prior to noon BST the same day.
- For orders placed between the hours of 6:00 a.m. and midnight BST, cancellation requests must be received prior to noon BST the following calendar day.
Detailed Seller Information
- Business Name: Golda's Inc
- Business Type: Corporation
- VAT Number: GB117176717
- Phone number: 1-905-816-9995
- Business Address:
- 2885 Argentia Road, Unit 6
- L5N 8G6
Golda's Kitchen (ships from Canada) - Details
- Store front:www.amazon.co.uk/shops/A3H0X7R3XTX5U3
For questions regarding products, order delivery, or returns, please contact Golda's Kitchen (ships from Canada) Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Golda's Kitchen (ships from Canada)
Golda's Kitchen is the leading Canadian online retailer of quality kitchenware products--baking, cooking, and measuring equipment; specialty cake decorating, chocolate, and confectionery supplies; and a wide assortment of kitchen tools, knives, and appliances.
Shipping rates and timeframes: select the Shipping Rates tab above
Order cancellation: select the Frequently Asked Questions link above
Returns and refunds: select the Returns tab above
For other questions regarding our products or policies, e-mail firstname.lastname@example.org . If your question concerns a product, please provide the product name or Amazon ASIN (which can be found when viewing the product).
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Delivery Rates and Delivery Estimates
Marketplace Dispatch & Delivery
- What are the delivery rates for Marketplace orders?
- What are the delivery times?
- Where can I get a Marketplace order delivered to?
- Which customs or imports fees do I have to pay if I order from abroad?
- Where's my Marketplace order?
What are the delivery rates for Marketplace orders?
Delivery rates for some items sold by Sellers may differ. Please check the delivery charges before you click the final "Place your order" button on the checkout page. Please note that Super Saver Delivery isn't available for Marketplace items. Postage rates and delivery information for items sold by Sellers at Amazon Marketplace can also be found when you click on a Seller's feedback rating in a list of Sellers offering an item for sale. From the page that appears, just click on "Delivery rates" or "Shipping rates" at the bottom right of the page.
Express Delivery from Marketplace Sellers is a separate service from the Express Delivery option offered by Amazon. If you're not happy with the delivery dates shown when you place your order, you have the option to cancel the order in your account within 30 minutes of placing the order.
Calculating total delivery cost when you purchase more than one item.
As Marketplace orders are dispatched from different individual Sellers, you pay a separate delivery charge for each item you order. This is the case even if you order a number of items from the same Seller at the same time. To calculate the total delivery charge, add together the appropriate delivery rates for each item.
We display the domestic standard delivery fee associated with Seller offerings to make the potential delivery costs clearer. The delivery cost associated with a particular item is also displayed while you're placing your order.
Note: Items sold by Marketplace sellers in the US or Canada may also be subject to import duties and taxes that are levied once the package reaches your country. Learn more.Back to top
What are the delivery times?
Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following time frames:
- UK: 1 - 15 business days
- Europe: 3 - 18 business days
- US and rest of world: 7 - 23 business days
If you don't receive your order after this time, contact your Seller and let them know. Please note that for Sellers dispatching from international locations, standard delivery times can vary between 3 and 23 days.Back to top
Where can I get a Marketplace order delivered to?
Sellers on Amazon.co.uk Marketplace can choose their own delivery destinations. If during the ordering process you see a message that the item you want to buy can't be dispatched to your country, it's likely your Seller has specified domestic delivery (UK) only. If the item isn't available for delivery to your location you might want to check if other Sellers are offering the same item and can deliver to your address. You could also contact the Seller to let them know that you're interested in purchasing the item. The Seller may then choose to make it available for delivery to your location.Back to top
Which customs or import fees do I have to pay if my order is being delivered to an address outside the UK?
When ordering from Marketplace Sellers, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes which are levied once the package reaches your country. See here for more information.Back to top
Where's my Marketplace order?
Orders on Amazon.co.uk Marketplace are between the buyer and the Seller. Amazon.co.uk isn't directly involved in these orders and isn't an agent on behalf of either the Seller or buyer. If you've any questions about a Marketplace order, please contact your Seller directly.
Sellers are expected to dispatch goods directly to the customer. Transit times will depend on the delivery method chosen. The Estimated Delivery Dates will be shown in Your Account and in the confirmation e-mail you receive when you place your order.Back to top
Marketplace items can only be delivered to countries covered by Amazon.co.uk Marketplace. This table summarises delivery rates for all Amazon.co.uk Marketplace countries.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. No information that you provide to us is shared with any third party individual or company, with the following exceptions:
- Your shipping information (including the recipient name, address, and telephone number) and the nature of the products being purchased (including their value and country of origin) is provided to United Parcel Service (UPS) and its affiliates and service providers, as applicable, for the purpose of facilitating the import of the products into the destination country and delivering the products purchased.
- Your shipping information and the nature of the products being purchased is provided to the Canada Customs and Revenue Agency and to the destination country's customs authority (and to the customs authorities of such other countries through which the products purchased may travel en route to their destination) for the purpose of importing the products into the destination country. Shipments may be opened and inspected by customs authorities.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Golda's Kitchen (ships from Canada) to get information about any additional policies that may apply:
Contact this seller Phone: 1-905-816-9995
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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We can include your message handwritten on a gift card with your order at no additional charge.
We can gift wrap many items for you. Your gift will be wrapped with green or silver gift-wrap and tied with silver and white raffia ribbon, depending on the size and nature of the item. If appropriate (based on the text of the gift card), appropriate-themed gift-wrap will be used (e.g., for weddings or anniversaries or holidays).