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Frequently Asked QuestionsQ: How do you ensure shipments will arrive intact?
A: All Florentina Perfume shipments are packed and shipped in such a way as to ensure safe delivery, and we've chosen shippers with excellent track records.
Q: Where is my product?
A: While we strive to deliver your products on time there are certain circumstances which may arise which help delay the delivery of your item, such as the recent postal strikes, or if you are in Europe customs clearance can sometimes hold up an item.
If you haven't received your item within 10 days of the purchase date please send an email to firstname.lastname@example.org and we will chase up the problem asap.
Q: Can I get a refund on my product?
A: Yes. All products purchased through Florentina Perfumes are covered by our Standard Returns Guarantee. If you are not completely happy with your purchase you may request a full refund within 30 days or your purchase as long as the product is unopened by emailing us at email@example.com.
We will respond with a returns number and claim form which would speed up the process of getting your money back to you if you could complete it and enclose with the returned item.
Detailed Seller Information
- VAT Number: GB121790334
FD PERFUMES - Details
- Store front:www.amazon.co.uk/shops/A384P1AKEQBQKI
For questions regarding products, order delivery, or returns, please contact FD PERFUMES Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About FD PERFUMES
FD PERFUMES is committed to providing each customer with the highest standard of customer service.
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FD PERFUMES Delivery Rates
Listed below are delivery details for FD PERFUMES, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £1.00 £2.00 per Weight (kgs) £0.00 £0.00 per Shipment £2.99 £3.99 UK - Mainland Street PO Box ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £3.99 --- UK, BF Addresses ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £3.99 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
This information is for delivery on large appliances only
We do not deliver to the following postcodes.AB
BD23 - BD24
CA6 - CA9 & CA12 - CA28 & CA95
DD8 - DD11
DG2 - DG3 & DG5 - DG9
FK16 - FK21
G63 & G82 - G84
HR3 & HR5
KA26 - KA28
LA10 - LA23
LL15 & LL20 - LL27 & LL32 - LL49 & LL51 - LL78
PA20 - PA38 & PA41 - PA49 & PA60 - PA78
PE22 - PE25 & PE31 & PE35 - PE36
PH5 - PH11 & PH15 - PH26 & PH30 - PH44 & PH49 - PH50
PO30 - PO41
SA14 - SA99
SY7 - SY10 & SY15 - SY25
TD7 & TD9
- Delivery is to MAINLAND UK only.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Florentina Perfumes respects the privacy of our customers and therefore only collects a small amount of information which is necessary to fulfill your order, such as address details. Under no circumstances will this or any other information held by us be released to any third parties. We may however send you promotional emails from time to time which you can choose to opt out of at any time.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact FD PERFUMES to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.