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4.8 stars over the past 12 months
4.8 stars over the past 12 months (3,696 ratings)

Detailed Seller Information

  • Business Name: PSV Healthcare Ltd
  • Business Type: Limited Company
  • Trade Register Number: 04059157
  • VAT Number: GB761229339
  • Customer Services Address:
    • PSV Healthcare Ltd
    • Unit 10, Adrienne Business Centre, Adrienne Avenue
    • Southall
    • Middlesex
    • UB1 2FJ
    • GB
  • Business Address:
    • Unit 10, Adrienne Business Centre
    • Adrienne Avenue
    • Southall
    • Middlesex
    • UB1 2FJ
    • GB

KrystalDirect - Details

  • Top of Page

    About KrystalDirect

    KrystalDirect™  is a well established online Health & Beauty shop.

    Our aims are to provide the following:

    • A valued service
    • Competitive prices
    • Fast delivery

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    KrystalDirect Delivery Rates


    Listed below are delivery details for KrystalDirect, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£1.50
     per Shipment£0.00£9.95
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.50---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.10---
     per Weight (kgs)£0.00---
     per Shipment£16.00---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.20---
     per Weight (kgs)£0.00---
     per Shipment£18.50---
    Europe Zone 3ETA8 - 12 days---
     per Item£0.30---
     per Weight (kgs)£0.00---
     per Shipment£30.00---
    North AmericaETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£5.00---
     per Shipment£20.00---
    JapanETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£5.00---
     per Shipment£27.00---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£5.00---
     per Shipment£27.00---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£10.00---
     per Shipment£33.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    KrystalDirect Dispatch Policies

    --Despatch Policy--

    We usually despatch orders within one to two working days, Monday to Saturday. For the purpose of delivery, Saturday, Sunday and public holidays are non-working days. 

    Depending on the weight and value of your order, we will select the most suitable method of delivery, by Royal Mail or a delivery courier.

    We are committed to shipping orders fast but we do not guarantee a specific day or date for delivery as we rely on Royal Mail or a delivery courier.

    Please note that Express or Courier delivery service is not available for delivery on Saturdays, Sundays or public holidays. If you place an order for Express delivery on Friday, Saturday, Sunday or on a public holiday, your order will be despatched on the next working day.

    Some of our listings are displayed as free delivery and some charge for delivery, where our listings are free delivery, we include any UK delivery costs into the item price. 

    All UK chargeable delivery and free delivery listings are priced for UK mainland only. If you require delivery to Highlands of Scotland, Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands or Channel Islands, please contact us prior to placing your order to find out about any delivery surcharges that may apply.

    We do not ship certain products and pressurised products to Highlands of Scotland, Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands, Channel Islands or International Destinations under any circumstances.


    --International buyers--

    We will ship most items to most countries depending on weight, destination and type of products involved. Most international orders under 2Kg in actual weight are shipped by registered post.

    Orders over 2Kg in actual weight will be priced for delivery charges according to actual weight or volumetric weight whichever is greater, hereon referred to as overall weight. We ship by international couriers such as DHL and other consolidation carriers, the type of courier used depends on the destination and overall weight of the order.

    Import duties, taxes, and charges are not included in the item price or delivery charges. These import charges are the buyer’s responsibility.

    Please check with your country’s customs office to determine what these additional costs will be prior to making your purchase.
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    KrystalDirect Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide KrystalDirect with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to KrystalDirect's Privacy Policy.

    KrystalDirect's Privacy Policy

    During the process of your order with us, you consent for us to collect and retain information about you, which not limited to but including your name, address and contact details which includes your email address. Your email address will be opted into our newsletter list.

    We do not retain any of your payment details.
     
    Any information we collect about you, may be transferred and stored in our databases outside the European Economic Area. We may send you occasional newsletter emails on a selective basis about our company news, products, offers, and upcoming events. On every such email there will be an unsubscribe link and you can opt-out of this service.

    For your protection, we do not sell or pass your information onto third parties.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact KrystalDirect to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Terms & Conditions

    KrystalPharmacy is a trading name of PSV Healthcare Ltd. KrystalPharmacy is also a Trademark.

    Our geographical address and our VAT number is displayed in the listing under “Detailed Seller Information”.

    All prices displayed in our listings are inclusive of VAT.

    By purchasing from us, you confirm that you are over 16 years of age.

    If you purchase any Pharmacy Medicines from KrystalPharmacy, our pharmacists may ask you to complete a medical questionnaire. The pharmacist will decline supply of any or all medication if the pharmacist feels that your purchases are excessive or inappropriate or you fail to complete the medical questionnaire. Before using any medicine, please read the packaging and leaflet. If conditions persist, please contact the pharmacist, your doctor or your dentist for further advice.


    --Your Rights--

    As per the Distance Selling and e-Commerce Regulations applicable to UK and EU sales, you have the right to cancel your order as long as you let us know within 7 working days, which is the cooling off period. Please let us know by using the messaging email service as soon as possible, in any event within 7 working days, the unwanted product(s) must be unopened, unused in original condition and your message should be clearly worded stating that you wish to cancel. It is your right to receive a full refund within 30 days of the notice of cancellation, your cancellation must be in writing using the messaging email service. If you cancel, you must return all the products in the order including any gifts that you receive with your order.

    Any business to business transactions, sale by auction, medicines and perishable goods are excluded from these cancellation rights.



    --Failed Deliveries & Losses--

    Royal Mail will normally attempt UK deliveries within 3 to 5 working days of despatch and they can take upto 2 weeks to deliver. The postman would leave you a while you were out card if you are not in when the delivery is attempted.

    The delivery courier will normally attempt delivery within 1 to 3 working days of despatch, if you do not receive your order within this time frame, please send us a message and we will look into this. The delivery courier will normally email you to let you know when they have your package and they would leave you a while you were out card if you are not in when the delivery is attempted.

    If your order is received back by us for the reasons Unclaimed, Not Called For, Incorrect or Incomplete Address, Addressee Gone Away then we will issue a refund less the delivery charges incurred in sending the original package to you as soon as possible, nevertheless, within 30 days of the date of receipt of your returned package.

    Should a package be lost or damaged by the carrier, you agree to fully co-operate to help us to recover any costs from the carrier in relation to your order. If your order is lost or damaged, we will make necessary enquiries with the carrier involved, in our enquires, we may ask you to complete an electronic and or paper claim form and or any documentation requirements from the carrier. If you fail to co-operate, we reserve the right to take necessary action to recover costs from you.


    --Protection and Privacy--

    During the process of your order with us, you consent for us to collect and retain information about you, which not limited to but including your name, address and contact details which includes your email address. Your email address will be opted into our newsletter list.

    We do not retain any of your payment details.
     
    Any information we collect about you, may be transferred and stored in our databases outside the European Economic Area. We may send you occasional newsletter emails on a selective basis about our company news, products, offers, and upcoming events. On every such email there will be an unsubscribe link and you can opt-out of this service.

    For your protection, we do not sell or pass your information onto third parties.


    Last revised on 28 July 2012