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Frequently Asked Questions
How long does it take you to ship an item?
We quote dispatch within 48 hours of receiving the order although in practice it is often less than that. Please note this does not include weekends or public holidays.
I've had items damaged in the post before, how do I know this won't happen with you?
Because we take great care in our packaging. Our feedback on Amazon Marketplace is full of comments about how well we pack.
How long have you been trading?
Since 1988 so we have lots of experience!
What if there's a problem with my order?
Let us know! We pride ourselves on excellent customer service and endeavour to solve any problem that may occur. Sometimes these are not always within our control (eg, items lost in the post) so please give us a chance to rectify the situation before leaving feedback.
How do I contact you?
Full contact details are provided with your order. For enquiries prior to ordering please e-mail us at email@example.com
Why should I leave you feedback?
By leaving feedback we know that you have received your order. Hopefully we would have done a good job and you will want to leave us positive feedback. This helps other buyers identify those sellers that offer a good, reliable service. Please note that this feedback should only reflect a Seller's overall performance. If there are issues with the product then these can be addressed by writing a Product Review on the applicable Catalogue Page rather than using the Seller Feedback.
Detailed Seller Information
- Business Name: Parallel Worlds (Books) Limited
- Business Type: Retail
- Trade Register Number: 03990848
- VAT Number: GB746118335
- Phone number: 01582 668200
- Customer Services Address:
- 65 Burr Street
- LU6 3AG
- Business Address:
- 18 Wimple Road
- LU4 0NP
Parallel Worlds Toys - Details
- Store front:www.amazon.co.uk/shops/A2BWJA04A7UMZF
For questions regarding products, order delivery, or returns, please contact Parallel Worlds Toys Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Parallel Worlds Toys
Parallel Worlds Toys is committed to providing each customer with the highest standard of customer service.
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Parallel Worlds Toys Delivery Rates
Listed below are delivery details for Parallel Worlds Toys, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.85 per Shipment £2.99 UK - Mainland Street PO Box ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.85 per Shipment £2.99 UK, BF Addresses ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.85 per Shipment £2.99 Europe Zone 1 ETA 3 - 7 days per Item £2.50 per Weight (kgs) £0.00 per Shipment £4.50 Europe Zone 2 ETA 3 - 7 days per Item £2.50 per Weight (kgs) £0.00 per Shipment £4.50 Europe Zone 3 ETA 8 - 12 days per Item £2.50 per Weight (kgs) £0.00 per Shipment £4.50 North America ETA 6 - 10 days per Item £3.50 per Weight (kgs) £0.00 per Shipment £6.50 Japan ETA 6 - 10 days per Item £3.50 per Weight (kgs) £0.00 per Shipment £6.50 Australia and Far East Asia ETA 8 - 12 days per Item £3.50 per Weight (kgs) £0.00 per Shipment £6.50 M@ UK - Rest of World (ROW) ETA 8 - 12 days per Item £3.50 per Weight (kgs) £0.00 per Shipment £6.50
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Unless noted otherwise in the ordering pipeline Parallel Worlds Toys dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
As Amazon process all orders through their own encrypted system we do not hold any customer's financial information such as credit card numbers or bank details. Any details that may be passed on to us in order to complete an order (name, address, etc) are not disclosed to any other company - therefore your order is totally secure.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Parallel Worlds Toys to get information about any additional policies that may apply:
Contact this seller Phone: 01582 668200
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.