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Frequently Asked Questions
Q : I need help, Is there a helpline or assistance available?
A: Yes , please drop us an email regarding any issue and our friendly team will try their best to resolve the matter quickly.
Q: What if my order has not arrived?
A: Please email us and We will try to track the status of the parcel and if it doesnt turn up we will give your money back and claim for a lost via Royalmail or any other couriers used, which they will send you a letter for you to confirm that you never received a parcel form us which you will need to sign and return to us with a prepaid envelope.
Q: I received my order and something is missing or damaged, how can I resolve the matter?<\P>
A: Please contact us immediately using Amazon messaging system and we do respond to emails daily.<\P>
Q: What if incorrect items ordered or received? <\P>
A: Please contact us immediately to replace the wrongly received item(s). Orders can be returned within 7 days but postage costs are non-refundable as we paid them to Royal mail or any other couriers to delivery to goods to you. Goods cannot be returned with out authorisation code obtained from us. <\P>
Q : I need a VAT invoice – can you help?<\P>
A; Yes – Your VAT invoice will be emailed to you in a PDF format.
Detailed Seller Information
- VAT Number: GB107249134
PoundMax - Details
- Store front:www.amazon.co.uk/shops/A1FD9VFM4GBHD
For questions regarding products, order delivery, or returns, please contact PoundMax Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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We are a VAT registered company who sells wide range of electronical goods. We are located at the heart of london. Our aim is to provide the best service to our valuable customers. Most of orders will be distpacthed same day.
Our Motto " We can always provide better service and quality products cheaper"
Within any question, please feel free to contact us. We will mostly reply your question same day
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PoundMax Delivery Rates
Listed below are delivery details for PoundMax, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £0.00 £0.00 per Weight (kgs) £0.10 £3.00 per Shipment £0.10 £4.08
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We are UK based company therefore goods are sent from London. All purchased products are dispatched same day if purchased before 2pm.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
PoundMax values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact PoundMax to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.