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Frequently Asked Questions
How do I add personalisation details for a personalised item I have just ordered?
After ordering your item, please contact us via the Contact Seller button with your order number and personalisation details for the product you have ordered. The fields for personalised items are character specific so please ensure you have sent us the correct details according to the number of characters allowed (including spaces). We will use your details exactly as you specify them so check your spelling, use of punctuation and capital letters. Please note that we are unable to add symbols (hearts. smiley faces etc.), special characters or accents to personalised items.
Please email us if you need any further information
We want you to be 100% happy with your purchases but sometimes things can go wrong.
My order has arrived but something is missing or damaged
Please contact us IMMEDIATELY. In the case of a damaged item, retain all packaging and broken parts, etc, as we will need photographic evidence of this. We rarely ask you to return damaged items but we ALWAYS need to view the extent of the damage - without this we will be unable to help you.
My order has arrived but an item is faulty, it doesn't work
Again, please contact us straight away, and don't throw any part of the item away. In the case of electrical items do some basic checks first - check the bulb and the fuse. If replacing either of both of these solves the problem, contact us as we will be able to reimburse you for the cost of replacing these, provided you can provide a receipt for the purchase of the replacement part. If that doesn't work, check that the socket you are plugging the item into is functioning. If the item still doesn't work, contact us and we can provide a replacement. If it's a battery powered item, try new batteries.
You've sent me the wrong item
If you've checked your order and we are definitely in the wrong, do please let us know - we try to get things right but we are human and mistakes can sometimes happen. We'll be happy to help you rectify the situation and get the right item out to you.
My item has arrived but I've changed my mind - can I return it?
You can return items which have not been personalised, provided you agree to the following conditions:
1. The item is returned in exactly the same condition as it was when we despatched it to you.
2. Returns cannot be accepted unless the customer has contacted us to request a return.
3. Return postage will be paid by the customer.
4. Original postage will NOT be refunded.
5. When returning goods, a proof of posting MUST be retained by the customer and held until we have confirmed receipt of the item.
6. Please note that personalised items are made specially for you and cannot be returned unless they are defective
Detailed Seller Information
- Business Name: Bradburn Enterprises
- VAT Number: GB182063226
- Business Address:
- 86 Radbourne Road
- W Midlands
- B90 3RR
find-the-perfect-gift - Details
- Store front:www.amazon.co.uk/shops/AYTN2QYQSJRQ3
For questions regarding products, order delivery, or returns, please contact find-the-perfect-gift Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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find-the-perfect-gift is committed to providing each customer with the highest standard of customer service.
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find-the-perfect-gift Delivery Rates
Listed below are delivery details for find-the-perfect-gift, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £0.00 £0.00 per Weight (kgs) £0.00 £0.00 per Shipment £2.99 £7.99 UK - Mainland Street PO Box ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £2.99 --- UK, BF Addresses ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £10.00 --- Europe Zone 1 ETA 3 - 7 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £15.00 --- Europe Zone 2 ETA 3 - 7 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £22.95 --- Europe Zone 3 ETA 8 - 12 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £28.45 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Unless noted otherwise in the ordering pipeline find-the-perfect-gift dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
find-the-perfect-gift values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact find-the-perfect-gift to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Please add your personal message into the gift box upon checkout. (Max 4 lines and upto 20 characters per line)
Some merchants offer gift wrapping for an additional fee. If find-the-perfect-gift offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.