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4.9 stars over the past 12 months
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Frequently Asked Questions

HOW DO I CONTACT BUZZBASE?

Dear Customer,  Should you need to contact us - PLEASE do so through "Contact Seller" on Amazon's messaging service.  This is not only the simplest way but also as per Amazon's guidelines.

If your enquiry is with regard to a particular order, please go through your Amazon account, go to the particular order and click through to "contact seller" - this will automatically attach all the order details to your message - tying the information together.  

Many thanks.  BuzzBase

Detailed Seller Information

  • VAT Number: GB140635928

BuzzBase - Details

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    About BuzzBase

    Should you need to contact us - PLEASE do so through "Contact Seller" on Amazon's messaging service.  This is not only the simplest way but also as per Amazon's guidelines.

    If your enquiry is with regard to a particular order, please go through your Amazon account, go to the particular order and click through to "contact seller" - this will automatically attach all the order details to your message - tying the information together.  


    Impressum:

    BuzzBase Ltd.

    Tel.: United Kingdom 01382 203017

    e-mail: enquiries@buzzbase.co.uk

    Adresse:

    BuzzBase Ltd.

    60 - 64 Constitution Street

    Dundee

    DD3 6NE

    Scotland, UK

    Ust-Id:  GB  140 6359 28

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    BuzzBase Delivery Rates



    Listed below are delivery details for BuzzBase, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    North America
    Japan
    Australia and Far East Asia
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £12.00 £0.00
    £12.01 to £25.00 £0.00
    £25.01 to £50.00 £0.00
    £50.01 to £100.00 £0.00
    £100.01 to £500.00 £0.00
    £500.01 to Up £0.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £12.00 £0.00
    £12.01 to £25.00 £0.00
    £25.01 to £50.00 £0.00
    £50.01 to £100.00 £0.00
    £100.01 to £500.00 £0.00
    £500.01 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £12.00 £5.75
    £12.01 to £25.00 £6.75
    £25.01 to £50.00 £7.90
    £50.01 to £100.00 £10.90
    £100.01 to £500.00 £16.90
    £500.01 to Up £29.90
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £12.00 £5.75
    £12.01 to £25.00 £6.75
    £25.01 to £50.00 £7.90
    £50.01 to £100.00 £10.90
    £100.01 to £500.00 £16.90
    £500.01 to Up £29.90
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £12.00 £6.90
    £12.01 to £25.00 £8.90
    £25.01 to £50.00 £19.90
    £50.01 to £100.00 £44.00
    £100.01 to £500.00 £59.90
    £500.01 to Up £68.90
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £12.00 £8.90
    £12.01 to £25.00 £11.90
    £25.01 to £50.00 £17.90
    £50.01 to £100.00 £29.90
    £100.01 to £500.00 £49.90
    £500.01 to Up £75.00
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £12.00 £8.90
    £12.01 to £25.00 £11.90
    £25.01 to £50.00 £17.90
    £50.01 to £100.00 £29.90
    £100.01 to £500.00 £49.90
    £500.01 to Up £75.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    BuzzBase Dispatch Policies

    UK STANDARD DELIVERY

    When you place an order with us we despatch the next business day. Deliveries will be made within 3 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods will be delivered by the following Monday.

    UK Standard Delivery is free, except for books, CD's and DVD's. Your order will be sent out via the most suitable carrier, depending on size and weight - usually Royal Mail.

    Order tracking is not available for standard deliveries, so please wait the full 3 working days for your delivery to arrive.

    Your order can be delivered anytime between 7am and 9pm.

    If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

    Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

    UK EXPEDITED DELIVERY

    The following are details of our UK Expedited Delivery service:

    The cost of Expedited Delivery is £5.99.

    If you order Monday to Friday, you will receive your goods the next 1-2 business days.

    If you order anytime on Saturday or on Sunday, you will receive your goods on the Tuesday.

    Any orders placed on a Bank Holiday will be delivered 2-3 working days later.

    We do not deliver on a Bank Holiday so please be aware of any impending ones when you order!

    A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.

    Our carrier will deliver your parcel between 7am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.

    If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.


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    BuzzBase Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide BuzzBase with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to BuzzBase's Privacy Policy.

    BuzzBase's Privacy Policy

    Given the nature of buying online, we strongly recommend that, should you need to contact us - PLEASE do so through "Contact Seller" on Amazon's messaging service.  This is not only the simplest way but also as per Amazon's guidelines.  Amazon also "scramble" all email addresses for security reasons and to avoid unwanted "spam".

    If your enquiry is with regard to a particular order, please go through your Amazon account, go to the particular order and click through to "contact seller" - this will automatically attach all the order details to your message - tying the information together.  

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact BuzzBase to get information about any additional policies that may apply:

    Contact this seller Phone: 01382778882

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page CONTACT BUZZBASE

    Dear Customer,

    Should you need to contact us - PLEASE do so through "Contact Seller" on Amazon's messaging service.  This is not only the simplest way but also as per Amazon's guidelines.

    If your enquiry is with regard to a particular order, please go through your Amazon account, go to the particular order and click through to "contact seller" - this will automatically attach all the order details to your message - tying the information together.  

    Many thanks.
    BuzzBase