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Frequently Asked Questions
Q. The colour looks different to what i ordered?
A. Colours do differ depending on the equipment used to view the item.
Q. Can I cancel an item?
A. Providing the order has not been shipped and we are contacted quickly we may be able to cancel it.
Q. I need something urgetly can I have it sooner than the est delivery date?
A. This is at our discression, we may be able to upgrade your postage but an extra charge will be incured and you must request a price on application.
Q. My item has not been recieved?
A. All orders usually arrive within 3-5 working days for the day of dispatch. Occassionaly there can be delays due to unforseen circumstances i.e weather conditions, busy periods or items being lost by Royal Mail.
Royal Mails procedure is as follows:
An item is not deemed lost until the 15th working day, we should then issue the customer with a replacement or refund. Royal Mail may need to contact you to confirm that you did not recieve your order.
Please also be aware some items may be sent recorded delivery which will then require a signature. If a "Sorry you were out" card is left it is your responsability to contact Royal Mail and arrange a re-delivery or to collect it from your local sorting office for further information please contact The Pink Lipstick Company.
Q. My item is not what i ordered or is damaged?
A. If either of these things accure we shall send replacements out free of charge or make a refund. We may need the item to be returned please contact us for further information.
Q. What are your postage and package charges?
A. A cost of £1.99 is added for each item ordered, this is none negiotiable. To give customers the best prices on products all costings are calculated before an item is released for sale. E.g you may buy an item at 1p and be charged £1.99 for postage and packaging. Obviously no one could buy the item for 1p, in the £1.99 charge a profit is made, postage and packaging is deducted and fees within Amazon. Sometimes items cost more than the £1.99 to deliver but again this is caluclated within the actual price of the item. Neither Amazon or The Pink Lipstick Company mislead you in any way about the postage charges as it is clearly stated at all times throughout the transaction the cost per item. It is your choice to buy more than one item. Please remember why you are buying more than one item, it is probably because it is so reasonably priced in the first place. In most cases we will†post items†together this is at our discretion. However in some cases we do upgrade postage this again is at our discretion.†
Q. What is your return policy?
A. All cosmetics ordered may be returned within 14 days of the purchase date. Providing the items†are unopened, not used, and are in original packaging fit for re-sale purposes. For hygiene purposes please do not break the seals of any cosmetics you intend to return as we would be unable to accept the goods back. Any item you wish to return would be at your own cost. Please note you are responsible for the item until it arrives safely back to us within the 14 day period. We do not refund postage charges (this will be the amount it has cost us to post and package your item we always obtain a reciept for postage) and we only issue refunds when the item has been returned and checked. Any item which has been used will not be refunded. Please contact us should you wish to return anything.
1. We are purely retailers and not manufactures therefore we take no responsibility for how a product performs.
2. If you are in any doubts as to the suitabilty of any product we recommend you patch test for 24 hours before as we take no responsibility for any reactions to a product.
3. We are not responsible for the actions of Royal Mail.
Detailed Seller Information
- Business Name: The Pink Lipstick Company
- Business Type: partnership
- Business Address:
- Unit 19 Churchill Way Lomeshaye Industrial Estate
- United Kingdom
- BB9 6RT
The Pink Lipstick Company - Details
- Store front:www.amazon.co.uk/shops/AVHVPGHDFWPVO
For questions regarding products, order delivery, or returns, please contact The Pink Lipstick Company Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About The Pink Lipstick Company
The Pink Lipstick Company is commited to providing each customer with the highest standard of customer service.
Retaling genuine products at fantastic prices.
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The Pink Lipstick Company Delivery Rates
Listed below are delivery details for The Pink Lipstick Company, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £1.99 per Weight (kgs) £0.00 per Shipment £0.00 UK - Mainland Street PO Box ETA 3 - 5 days per Item £1.99 per Weight (kgs) £0.00 per Shipment £0.00 UK, BF Addresses ETA 3 - 5 days per Item £2.50 per Weight (kgs) £0.00 per Shipment £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Unless noted otherwise in the ordering pipeline The Pink Lipstick Company dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
The Pink Lipstick Company values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact The Pink Lipstick Company to get information about any additional policies that may apply:
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.