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Frequently Asked Questions
Q: Is my item new?
A: All our items are new unless specifically stated.
Q: What guarantee is offered?
A: All items have standard makers guarantees unless specifically stated or sold as seconds. Most guarantees cover manufacture defects for a period of 12 months - a bit like if you went to the shops and purchased goods there. We operate within the distance seller regulations.
Q: Why do your retail prices and shipping costs vary with other sellers?
A: When buying online we recommend you consider the total cost of buying your item(s) to gain a like for like comparison between us and others for your shopping basket.
Q; My good have arrived in used packaging - why?
A: We try to recycle as much as possible and whenever we can we break down waste paper and boxes for re-packaging and protecting items as well as recycling boxes or using recycled material boxes. Inside your item will be in its original retail 'outer'. We consider this to be both cost effective and allows us to be competitive on pricing and control our costs.
Q: Where is my item?
A: We ship items as soon as possible after receiving Amazon order confirmation. In many cases Amazon order confirmation to us can be several hours or more from when you placed the order with Amazon. items sent by 2nd class mail usually take 3-5 working days to arrive - but please allow a little extra time especially at peak season or when there is adverse weather. If you need an item more quickly we recommend you upgrade shipping to expedited as you checkout.
Q: Can I track my item(s)?
A: Not for 2nd class post (see shipping guides for when this is likely).
For all other carriage, including expedited, your account with Amazon is updated with tracking details which are applied once the courier or Royal Mail check the item into the hub for sorting.
Q: I need my item really fast - can you help?
A: Yes - upgrade to expedited as you pay and we will priority ship your item(s
Detailed Seller Information
- VAT Number: GB865760292
camping-online ltd - Details
- Store front:www.amazon.co.uk/shops/AV3N2W2BUZXDP
For questions regarding products, order delivery, or returns, please contact camping-online ltd Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About camping-online ltd
To contact us by phone for any reason please call our local rate number 0845 2591407
To email us please email us on
To fax us fax us on 01246 470617
To write to us or send cheques or postal orders send to
IRELAND INDUSTRIAL PARK
Collections are welcome by appointment only please ring us first on 0845 2591407
Camping-online was set up in 2004 by directors Kevin and Julie Blake.
Kevin has worked in the camping and caravan industry for 30 years, initially as a sales rep for the family business until 2004 when his father retired and his brothers took over the wholesale division.
At this time Kevin decided to start his own company and set up camping-online ltd.
Kevinís knowledge of camping and caravan equipment is extensive. Being a keen camper and caravan owner himself he is able to work with wholesalers to source the best equipment at the best prices, making him one of the most competitive camping retailers in the business
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camping-online ltd Delivery Rates
Listed below are delivery details for camping-online ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address Europe Zone 1 UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £9.99 £2.25 £10.00 to Up £4.99 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £9.99 £4.99 £10.00 to Up £9.99 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £9.99 £9.95 £10.00 to Up £14.99
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We use Parcel force as our main carrier.
DELIVERY CHARGES FOR UK MAINLAND
We charge a flat rate of £4.99 on all orders unless it† goes with royal mail due to weight we charge £2.25 for orders under £9.99
These charges are for UK MAINLAND ONLY This service is our standard delivery rate with delivery times of†1-2 †working days this will vary depending on stock availability you will be emailed if delivery is expected to take longer.
WE WILL NOT SEND OUTSIDE THE UK MAINLAND ON GOODS OVER 2KG DUE TO SURCHARGES WITH PARCELFORCE
THIS†IS FOR†NORTHERN IRELAND† SCOTTISH HIGHLANDS AND AY OFF SHORE ISLAND
EXPRESS DELIVERY 24HRS
We charge £9.99 for our 24hr service UK MAINLAND but must receive orders before 12PM NOON if after this time please contact us .
There are no deliverys on sunday
so if ordering on friday on a 24hr service delivery will be sat / monday
EUROPEAN DELIVERY CHARGES
Our delivery charges hold no nasty surprises and we make them clear from the outset. The cost of delivery will be added to your order automatically at the checkout.
Delivery is charged PER 30 kg and not per order, we will contact you if your order is over 30kg
Upon receiving your order we will try and despatch the following day... 99% of orders will be despatched within 24 hours of the order being placed. They will be dispatched on a standard 3 - 5 working day service on that day. Please be aware that to Europe this can often take slightly longer than this.
Please note that this is not a guaranteed delivery service so please make sure that you place your order in plenty of time to allow for any unexpected delays.
If for some reason you wish to refuse your delivery and the goods come back to us we have the right to deduct the refusal charge imposed by our carrier parcelforce of £8.50 of the refund
WE USE PARCELFORCE EURO 48
republic of Ireland, £14.99
Belgium, Luxemburg & Netherlands £14.99
France, Germany, Denmark, Monaco £14.99
Azores, Balearic Isles, Italy, Madeira, Portugal, Sardinia, Sicily and Spain, Italy £24.99
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Camping-Online LTD are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We may e-mail you regarding the specifics of your order BUT we will not e-mail you any marketing material in the future unless you have given us your explicit consent.
We will not pass on your information to any third party.
The type of information we will collect about you includes:
Your phone number
Your email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us or by checking the 'My Account' section of the website. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact camping-online ltd to get information about any additional policies that may apply:
Contact this seller Phone: 08452591407
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.