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4.8 stars over the past 12 months
4.8 stars over the past 12 months (2,828 ratings)

Detailed Seller Information

  • VAT Number: GB253799615

U Stores - Details

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    About U Stores

    Welcome to U Stores, part of a family owned independent retail group dating back to 1925.

    Our aim is to exceed our customers' expectations by providing outstanding customer service and quality branded products.

    Email - customerservices@ustores.co.uk

    Telephone - 028 703 25245

    Address -†

    U Stores Ltd
    Strand House
    Loughanhill Business Park
    Gateside Road
    Coleraine
    BT52 2NR

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    U Stores Delivery Rates



    Listed below are delivery details for U Stores, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    Europe Zone 1
    Europe Zone 2
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £4.99
    £10.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £50.00 £19.99
    £50.01 to Up £9.99
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £6.99
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £19.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    U Stores Dispatch Policies

    Standard Delivery is usually 3-5 working days and allows for picking, packing and processing of your order. However, we would aim to dispatch your order within one working day of receipt.


    Deliveries to the Scottish Highlands, islands and other remote areas may take longer.

    DPD require somebody to be in to sign for the delivery. If nobody is in then DPD will leave a card for you to request another delivery. Alternatively the parcel may be collected from the DPD depot.

    If we receive incorrect billing or credit card account information, the processing and subsequent dispatch of your order can be delayed. Once you credit card has been approved, your order will be dispatched.

    We must have a complete address to guarantee delivery. A day time phone number is needed in case of problems.

    All goods are subject to availability. In the unlikely event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be canceled at any time. In the event of any goods being delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery of failure to deliver by the company's appointed carrier.

    If you have any queries regarding an order you wish to place, or an existing order, please give us a call on 028 7032 5245.† We'll be happy to help.






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    U Stores Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide U Stores with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to U Stores's Privacy Policy.

    U Stores's Privacy Policy

    U Stores are totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - for example, arranging delivery of a product, carrying out security checks or processing a refund.

    We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your express permission.

    We may disclose aggregate, anonymous statistics about the number of visitors to this site or the number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this website on our behalf. This information will be used predominantly to improve the services we offer to our customers by enhancing the website offering.

    This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today, for secure commerce transactions. It encrypts all of your personal information so that it cannot be read as the information travels over the Internet.

    Unfortunately the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    We may disclose your personal information to third parties;

    ††† * In the event that U Stores sells or buys any business or assets
    ††† * If U Stores is acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
    ††† * If we are under duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of U Stores, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


    If you wish to verify the details you have submitted to us, you may do so by writing to us at the address below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address.

    U Stores at the address below, is the data controller for the purpose of the Data Protection Act 1998 (the Act).

    You have the right to access the information which U Stores holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


    Customer Services
    U Stores
    Strand House
    Loughanhill Business Park
    Gateside Road
    Coleraine
    BT52 2NR

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact U Stores to get information about any additional policies that may apply:

    Contact this seller Phone: 02870325245

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.